Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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haybringer139#32297 commented
Same issue persists for me. I'm feeling disheartened at the lack of response and waiting times for this issue to be resolved. I was really excited to play MTGA, but I now have negative feelings toward the game and a growing sense of resentment. Very disappointed.
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WillHD#82461 commented
i have the same problem
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Pawn3200#00164 commented
Just one more chiming in that my game goes from loading screen straight to black with the cursor and background music.
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GivesNoF#76199 commented
```code
Uploading Crash Report
NullReferenceException: Object reference not set to an instance of an object
at AssetLookupTree.Payloads.Prefab.PrefabPayloadUtils.GetPrefabPath[TPayload,TPrefab] (AssetLookupTree.AssetLookupSystem assets) [0x00000] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at EmoteUtils.GetEmoteLocalizationData (UnityEngine.GameObject trackingGameObject) [0x0000d] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at EmoteUtils.GetFrontSideShortKey (System.String emoteId, UnityEngine.GameObject trackingGameObject) [0x00000] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at NotificationPopup.SetPopup3DObject (RewardDisplayData displayData) [0x00073] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ObjectiveBubble.SetReward (RewardDisplayData reward) [0x0022c] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ContentControllerObjectives.CreateProgressionBubble (ProgressionTrackLevel level, System.Int32 tier, System.String trackName) [0x00110] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ContentControllerObjectives.ShowQuestBar (System.Collections.Generic.List`1[T] quests, System.Collections.Generic.List`1[T] questRewards, RewardDisplayData dailyReward, RewardDisplayData weeklyReward, System.Int32 dailyWins, System.Int32 curDailyGoal, System.Int32 weeklyWins, System.Int32 curWeeklyGoal, System.Boolean doUpdateBarAnimation, System.Int32 numWinsInMatch, System.Boolean dailyWeeklyWinsEnabled) [0x001af] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at HomePageContentController.ShowQuestBar (System.Collections.Generic.List`1[T] quests, System.Boolean isReturningFromGame) [0x001ed] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at HomePageContentController.OnFinishOpen () [0x00057] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at NavContentController.FinishOpen () [0x0000e] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at SceneLoader+<Coroutine_EnterScreen>d__73.MoveNext () [0x000ef] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <4a24a4d00a4a4c199fb9b7176a22a2d7>:0
``` -
Stanky4z0#06441 commented
Same issue. Black screen after loading the game.
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demoniak#75506 commented
Guys i also lost my FNM streak... WoTC fix the servers! It's annoying to see loading screen, listen music and find out how cool cursor's design is.
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Peztilence#04612 commented
Same black screen with sound and cursor after game loads problem.
I even uninstalled, downloaded the game and reinstalled it. Nothing works.
I am glad I found this forum and all these posts or else I would keep trying to fix this on my own. I wish Wizards would post some sort of announcement acknowledging the specific problem and an ETA on a possible fix . . . -
GivesNoF#76199 commented
Same issue. Please help resolve.
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Suptimal#68270 commented
After some reinstalls and removing registry entrys i created a new MTG A account and tried to login with that Account, this Account dont get a black screen.
I attached two Logs for each account (subtimal_test, working NEW account) and (suptimal, broken OLD account)
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Asso#11083 commented
after the update from 18.09. it shows only a black screen. i only listen to background music. i paid for the premium pass. how do i get the xp points i am missing now. after every update there are problems with the game. it's no fun anymore. don't learn from your mistakes. please fix it fast or that's it with magic online for me
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Grif#59352 commented
Same black screen on home page problem.
The end of the Player.log file has the following crash report:
END home page notification flow
The referenced script (Unknown) on this Behaviour is missing!
(Filename: Line: 199)The referenced script on this Behaviour (Game Object '<null>') is missing!
(Filename: Line: 334)Uploading Crash Report
NullReferenceException: Object reference not set to an instance of an object
at AssetLookupTree.Payloads.Prefab.PrefabPayloadUtils.GetPrefabPath[TPayload,TPrefab] (AssetLookupTree.AssetLookupSystem assets) [0x00000] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at EmoteUtils.GetEmoteLocalizationData (UnityEngine.GameObject trackingGameObject) [0x0000d] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at EmoteUtils.GetFrontSideShortKey (System.String emoteId, UnityEngine.GameObject trackingGameObject) [0x00000] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at NotificationPopup.SetPopup3DObject (RewardDisplayData displayData) [0x00073] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ObjectiveBubble.SetReward (RewardDisplayData reward) [0x0022c] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ContentControllerObjectives.CreateProgressionBubble (ProgressionTrackLevel level, System.Int32 tier, System.String trackName) [0x00110] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at ContentControllerObjectives.ShowQuestBar (System.Collections.Generic.List`1[T] quests, System.Collections.Generic.List`1[T] questRewards, RewardDisplayData dailyReward, RewardDisplayData weeklyReward, System.Int32 dailyWins, System.Int32 curDailyGoal, System.Int32 weeklyWins, System.Int32 curWeeklyGoal, System.Boolean doUpdateBarAnimation, System.Int32 numWinsInMatch, System.Boolean dailyWeeklyWinsEnabled) [0x001af] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at HomePageContentController.ShowQuestBar (System.Collections.Generic.List`1[T] quests, System.Boolean isReturningFromGame) [0x001ed] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at HomePageContentController.OnFinishOpen () [0x00057] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at NavContentController.FinishOpen () [0x0000e] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at SceneLoader+<Coroutine_EnterScreen>d__73.MoveNext () [0x000ef] in <6f382d106a6d4808a12325c2aaeb97a9>:0
at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <4a24a4d00a4a4c199fb9b7176a22a2d7>:0
(Filename: <6f382d106a6d4808a12325c2aaeb97a9> Line: 0) -
Delfao#66696 commented
My Log
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Jericho#97498 commented
I lost several daily and % of vault in this hour without playing.
In the same PC my account don t play,screen black, while account of my brother do it.
I m Jericho#97498 -
Jagatjit#71359 commented
Same problem here.
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Chuga66#46245 commented
Problem:
After launching game, Waiting for server image appears for a few seconds, then the screen is black with no menu options. I can hear the sound of the menu appearing, but nothing shows up but the cursor.Troubleshooting so far:
1) Forced a reconnect by disabling Wireless adapter. Same problem
2) Reboot of computer, same problem
3) Uninstall/reinstall the game, same problem
4) Flushed DNS, same problem
5) Updated Graphic Drivers and rebooted, same problem
6) Manually added DNS entries of 8.8.8.8 and 8.8.4.4, same problem
7) Removed registry entries for Screen adjustments, same problem
8) Updated C++ and rebooted, same problemConclusion, "Your **** be *********...." : )
Here's a log. Surely you don't need another picture of a black screen....
I hope you guys (and gals) can figure it out. I need my magic fix....
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Primordial Timmah#55869 commented
Same issue, black screen, cursor and sound after "loading initial screen". How are you guys logging out with the black screen? I'm up for trying the second account but I can't even log out right now?
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Azrael#45916 commented
Same here. Game boots up, then the loading screen, followed by the waiting for server icon and then only black screen with music and cursor but nothing else. Tried the suggested link by WOTC for the Visual Studio C++ 2019 update, deleted and reinstalled MTG Arena and my graphic drivers, also tried some different settings for graphics, but nothing works!
I played all 25 FNM at Home event and hate to break this streak by not being able to play because of problems from WotC!
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MightyWinkle#66630 commented
Hikingnola is correct, If you logout then log back in on another account, then log out and try again on the first account, it works!! Thank You!!!!
EDIT: First game I played loaded me into the debug screen. I closed game and reopened and was able to play the game I was disconnected from
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hikingnola#53076 commented
Same problem. I've been trying all day and haven't gotten in.
After the message "loading initial scene,"it says "waiting for server" for a while then goes to BLACK SCREEN with only the audio and cursor.
I've tried two different computers and two different networks. I've tried completely reinstalling Arena on one of the machines. None of this worked. Same problem: black screen with audio and cursor.
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SirLaplace#45103 commented
i ve wasted my wildcards for this, give them back