network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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downloads_20221019_183816.log 807 KB -
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El Choupiño#53929
commented
Same issue mobile game IPhone 7
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Faythung#79336
commented
Getting this same exact error, either this or 'Error Updating Data.'
Game is unplayable for me currently, was fine this morning and now getting this error.
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Dan#12389
commented
Não consegui jogar ainda essa semana.
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AlanHK#65739
commented
Has been encountering this since 12 hours ago. I suddenly comes up during the game. After that, cannot get in the game again even after reinstall.
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Tolsimir_Wolfblood#51847
commented
So anyone else get same issue here? I thought I only got this issue. I got this issue since 14 Feb 2023 until now. But Server Status said no incident report since that day. Reinstall or restart network or pc doesn't solve this issue. Please fix this.
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SolidSundew#99589
commented
Also having the same problem here
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Thomas&Liam#75502
commented
I am having the same issue on my laptop, also in UK. Its been a couple of days. I got logged out at the end of draft and haven't been able to play since.
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[Deleted User]
commented
WTF fix this
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ren.acevedo#27554
commented
Still having this issue in the UK
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Psycogasim#97654
commented
i am also having this issue,UK based
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DataMaru#45115
commented
I tried to enter the game for 2 days now and still got "Unable to get collection" error.
I tried everything in your known issue suggestion. I flushed the DNS, restarted my computer, reset the wifi, making sure firewall is off... None of that is working. I'm pretty sure this is not my fault because my Internet is fine and I can play other games just fine.
This is frustrating and annoying. Please fix this.
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22Twain#28828
commented
Friends and I are having this issue in UK. Wondering why I bought the Mastery Pass. Not happy.
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HomemadeMelonade#62597
commented
Soooo many issues lately with "Network Error - unable to get collection" errors while my internet connection is working perfectly with anything else...
It's the only game giving me so many issues, I'm seriously thinking of stopping to play jest because of that... -
HomemadeMelonade#62597
commented
I keep receiving more and more this error message while my connection is actually super fast: "Network Error - Unable to get Collection "
It gets so annoying because feels like it's never working lately...
Any update planned on that, because I'm starting to lose patience with this game? -
MrLovatt82#48281
commented
Issues connecting to MTG arena on PC, keeps stating unable to get collection, please try again later?
No issues on mobile device.....
Been unable to log in for around 4 days now?
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Johnsid52#94050
commented
This is very widespread in the local area. Multiple people having the issue on 3 different service providers (AT&T, Spectrum and WOW). Yet, nothing from Wizards, not even acknowledgement that this is a real issue.
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Lamar#49310
commented
Having this same issue in the USA too
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bigboy#12270
commented
Same issue in UK this week. My ISP is TalkTalk.
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P4C0L4#52241
commented
Same here in BR. The problem started an hour ago
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mbrewer192#05846
commented
Same here in the UK since Monday. Both PC and mobile get this error on home broadband.
Only way I have got it working is using a VPN or mobile data.