I have the same issue by two days. can be fixed in same way?
+ù

Tried to open firewalls, NAT port config, even with DMZ from the router config app, but nothing worked; downloaded a free VPN app, connected from Netherlands and worked again; this is surely a problem with Southern Europe and Vodafone, please WotC investigate this issue

Having the exact same issue wit my land internet ISP WiFi or Ethernet connection (I can only connect via Mobile Data with exactly the same ISP);
ISP: Vodafone Spain

having the same issue, again

Same issue here

Having the issue!

Also having this issue

Experiencing this exact problem rn. Yesterday was fine and suddenly i cant login today

Não consigo jogar o evento no matherino! Frustrante!!!!

Just to update. The issue has disappeared and haven't experienced it in the past days . I hope it is fixed for good now. Again for anyone else facing this issue I would recommend VPN and connect to USA, which was what worked for me.

Yep this issue is back and I can confirm that it is a specific ISP issue that is popular in S. Europe. I don't think there is anything we can do other than change ISP.

Using a VPN and changing your country works too. It's sad that you can't play MTGA in that ISP that is popular in the region. I have no issues with any other online game, MTGO included.

If you are in southern Europe and facing this issue you should try another ISP and a VPN and if the issue is resolved you are facing the same thing. It's an ISP issue.

I experienced this now for the first time. Two possibly relevant observations:

- I am visiting Italy now, this didn't happen in other countries. Hence the "S. Europe" thing mentioned below might be indeed a pattern.
- This happens when I'm connected to one particular ISP. When I used another (mobile) internet provider, the problem did not seem to occur (yet).

getting this error again ...

happening to me now, also. nothing in troubleshooting did anything, but please tell me to check the technical troubleshooting section again.

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

Same issue here, affecting all areas within the app (can't enter games, access settings menus, etc.).

Error displayed: Network error - unable to get collection.

The client asks either to reconnect, log off or check Arena status server (all operational).

was working earlier today

Hello everyone, just to update. The issue seems completely fixed for S. Europe now. I have not had any issue at all both yesterday and today.

Hello,

For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.

Thanks!

WOTC Team, can you please?

Same issue again today and I have followed the troubleshooting steps. However, unfortunately, no success.