network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB

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fedescimmia91#68601 commented
I have the same issue by two days. can be fixed in same way?
+ù -
VinVanSengir#87418 commented
Tried to open firewalls, NAT port config, even with DMZ from the router config app, but nothing worked; downloaded a free VPN app, connected from Netherlands and worked again; this is surely a problem with Southern Europe and Vodafone, please WotC investigate this issue
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VinVanSengir#87418 commented
Having the exact same issue wit my land internet ISP WiFi or Ethernet connection (I can only connect via Mobile Data with exactly the same ISP);
ISP: Vodafone Spain -
December#56335 commented
having the same issue, again
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Malef#41755 commented
Same issue here
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Darcanis#34435 commented
Having the issue!
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glad123#02248 commented
Also having this issue
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ReiraK#22971 commented
Experiencing this exact problem rn. Yesterday was fine and suddenly i cant login today
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Rios#53198 commented
Não consigo jogar o evento no matherino! Frustrante!!!!
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kre commented
Just to update. The issue has disappeared and haven't experienced it in the past days . I hope it is fixed for good now. Again for anyone else facing this issue I would recommend VPN and connect to USA, which was what worked for me.
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kre commented
Yep this issue is back and I can confirm that it is a specific ISP issue that is popular in S. Europe. I don't think there is anything we can do other than change ISP.
Using a VPN and changing your country works too. It's sad that you can't play MTGA in that ISP that is popular in the region. I have no issues with any other online game, MTGO included.
If you are in southern Europe and facing this issue you should try another ISP and a VPN and if the issue is resolved you are facing the same thing. It's an ISP issue.
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Procrastinator#89434 commented
I experienced this now for the first time. Two possibly relevant observations:
- I am visiting Italy now, this didn't happen in other countries. Hence the "S. Europe" thing mentioned below might be indeed a pattern.
- This happens when I'm connected to one particular ISP. When I used another (mobile) internet provider, the problem did not seem to occur (yet). -
plebc#39224 commented
getting this error again ...
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me3p0#03867 commented
happening to me now, also. nothing in troubleshooting did anything, but please tell me to check the technical troubleshooting section again.
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Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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LarterStyles commented
Same issue here, affecting all areas within the app (can't enter games, access settings menus, etc.).
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plebc#39224 commented
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
was working earlier today
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kre commented
Hello everyone, just to update. The issue seems completely fixed for S. Europe now. I have not had any issue at all both yesterday and today.
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Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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alekun#36264 commented
WOTC Team, can you please?
Same issue again today and I have followed the troubleshooting steps. However, unfortunately, no success.