Unable to connect
Since this morning, it is impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
Thx for your respond

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MLGesus#81632 commented
impossible to do anything, tried loggin in and out but still nothin. been a couple days now
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espanto#76918 commented
Could not reconnect. After playing first games with Eldrain Draft
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Hello,
For this type of issue we recommend checking our Technical Troubleshooting section, where you’ll find suggested steps and troubleshooting advice.
Thanks!
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Mommaof7#06495 commented
I can't even get on the server. It's continuously saying that I disconnected from the server when I didn't even get in! Fix this problem ASAP please.
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Micthlantecuthli#94748 commented
I can connect but, in 4 or 5 minutes the game drop an error server. (Unable to connect server).
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MohrO#14983 commented
Ever since the addition of Shadows of Inn, My Android tablet has been unable to connect on startup. Have tried reinstalling, clearing cache, reset winsocks to no avail. Support agent just redirects me to their boiler plate FAQs.
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vetealinfierno#33757 commented
i have the same error, in cellphone and notebooks
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Suguruk#96653 commented
I'm suffering the same error from the PC (01 march 2023). However, I'm able to play from the tablet.
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kkjamess#40524 commented
This is occuring again as an authentication error
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Schlawutzi#58896 commented
Since yesterday, it is sometimes impossible to connect. We have an error during connect to server just before loading the main page. I have tested on different device (pc or mobile) and it is always the same result. The servers looks operational according to the website. So what is happening, and how can i access to the game?
Thx for your respond -
Loviatar#71744 commented
Did not work yesterday for several hours. Eventually logged in and stayed stable for a couple of hours. Today back to not logging in.
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The Doctor 420#10087 commented
The exact same problem is still happening to me.
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Slivo#58196 commented
Problem solved.
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toasttheknowing#17292 commented
Same (10 JAN 2023)
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Caulfield#47440 commented
Same for me, i tried absolutely every solutions that i could find online and nothing. Glad to know it's not just me. Wtf is happening seriously...
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Lucero#59214 commented
Espero que de una vez , pongan unos servidores de mayor calidad, hace tiempo que se viene quejando mucha gente, de la mierda de servidores que usan, para lo que encima cobran...
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Slivo#58196 commented
Hello,
Impossible to connect.
Error communicating with the server since the beginning of the afternoon. -
Fragu3L#67926 commented
Seems to be down, but status says it's operational...so discouraging
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KingOutlaws#29441 commented
I cant't enter the gane, i get an error and the message says it was not possible to load the collection.
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Lugosis#35359 commented
Same issue here. I can log in from mobile device (android) with data connection, but from mac with home wifi connection "Can't get collection" error occurs after long time waiting with black screen. Same error from mobile device with wifi home internet connection (wind 3 / Italy). I precise that internet home connection is operational and stable; also tried to restart router and to connect mac with lan cable, same issue...