Premier Draft: Game loss with no game played, stuck in long queue.
I was running through an LOTR Premier Draft event, queuing up with a record of 5-1 at around 2:40 EST on Friday.
I queued to find an opponent, however after 3 and a half minutes I had not yet been matched with anyone, which is unusual. I cancelled the queue and then requeued and was paired after only 15 or so seconds. I played out the match and won, however after returning to the premier draft screen, I saw that I had a record of 6-2 instead of 6-1 and my rating had also dropped as if I had lost a match.
I don't know if there is a connection between the long wait time stuck in the queue initially but I assume so. I have also attached a screenshot from the 3rd party add-on "17lands" showing the details for the draft event in questions. In particular it shows the record of 6-2 despite never having played a second loss.
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[Deleted User] commented
For Draft problems go to https://mtgarena-support.wizards.com/hc/en-us/requests/new/ and select "Report a problem with my event."
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Sdreka#65801 commented
Queued for a game in a draft event, screen freezed to "waiting for an opponent" for like 4 minutes, canceled ther queue and tried again, found a match. Won the game. Then, a loss appeared on the event (1-0 before the game just played, 2-1 after winning it), without ever losing a game.