Game connection unstable, Game gets stuck in perpetual rope after losing connection.
Twice today, I ended up losing games, because the game seems to have lost connection, and gets stuck.
The interface is not frozen. Looking at the interface, there's no signs of crashes, except for the fact that it's showing a rope as if I'm timing out, but the interface shows as if I don't have the priority. The worst part is that sometimes, it even shows as if my opponent is timing out.
There's no clear indication that the game lost connection. The game doesn't seem to be attempting to reconnect, although there have been cases in the past where the game lost connection but was able to reconnect.
I checked various times, and I'm not losing packets, my connection is extremely stable, as I play lots of games that rely heavily in the network and MTG Arena is the only one that presents problems.
Action plan:
1) Identify and fix the problem where the game stuck, but not frozen.
2) Help me help you identify, why only your game has connectivity issues, when I'm on fiber, I'm not losing packets, and other games work just fine.
3) Show an in-game indicator of network status, which will at least give a chance to the user to force-restart the client.
4) If you're having trouble with errors without handlers in the game, at least show a message of irrecoverable error and allow the user to restart the game.
Bottom line: NEVER let the game silently time-out resulting in a game loss. This is EXTREMELY frustrating.