“Report a Bug” page request sign-in, though signed in
MTG Arena crashed mid-premium draft (paid for with gems) and I went to the support page for a refund. I arrived at mtgarena-support.wizards.com, use the scroll down window to select “Report a problem in your Event”, and it informs me I have to sign-on. I click the sign-in button, sign-in, get redirected to my account page, click customer service, click report a bug (how I found this page), click “Submit a Request” at the bottom, once again selected “Report a problem in your Event”, and once again it inform me I have to sign-in. I repeat this cycle an embarrassing number of times, and I just want a refund for the gems I spent cash on so I may enjoy the event I believed I was purchasing. Instead I am lost and quite a bit frustrated. Please help.
ClassicJoe#10234
shared this idea
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MaxWhale#84043
commented
Having this exact same issue with Reporting Player Conduct via the MTGA website.
Issue happens at this URL: https://mtgarena-support.wizards.com/hc/en-us/requests/new
Tested in both Chrome and Firefox. No matter how many times successfully signing in, the form is not recognizing it.
