Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.
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teheran96#89790
commented
finally solved with Mac Sequoia 15.0.1. After a MONTH. With no guarantee. thanks
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Arisdex#87950
commented
After 1 month now Arena works for me, just delete ur Video and Audio Drivers and download them again.
Upgrade Intel Audio and Video Drivers, for me it worked. -
mas133#42849
commented
Hey, so atm game in not super stable but is playable.
SOLUTION WIN 11 intel iris GPU -> update drivers for graphic card then windows will update on its own and DISABLE GAME BAR !!! games ether freez or start normaly and its good to go ( but still testing)
SOLUTION WIN 10 intel 520 HD -> update update drivers for graphic card then windows will update on its own DISABLE GAME BAR !!! ( but still somtimes crashes )
best of luck for You all cheers -
John#28363
commented
This is still happening to me. We give you our money fix the thing.
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Bartslayer#15296
commented
Very frustrating. This has happened at least 6 times.
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Kevin Castner#97793
commented
ATTENTION! THIS MAY NOT WORK FOR EVERYONE BUT IT JUST WORKED FOR ME!
After a month of being without my favorite game, I finally thought to check my graphics card. I figured out what card I have, went to the Intel website, and checked for graphics cards updates. Sure enough, an update was released on 9/9/24 which is right when I started having problems. Performed a clean install (removing the old drivers) and now my game runs fine. FINALLY, I can draft Duskmourn!!
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BakaChan#79467
commented
Happened at Windows PC, freeze and can not move after I triggered Omnivorous Flytrap ability.
Only can watch the time running out and pass the turn. -
Eagle4Ever1#20776
commented
Also happening on Android. Win or opponents forfeit, goes to server loading, then to main screen, and no exp given. Won about a dozen games and no exp received
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Junglist81#52206
commented
i am also having these issues
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JTV#21934
commented
Hi all, the same thing happened to me. I tried everything, it drove me crazy for a few weeks. I just found a solution on a reddit forum. Switch graphics in MTGA to MEDIUM !!! And it is. Funny, isn't it?
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ANDY#55339
commented
Same issue here. Every time I open the packs tab it crashes. I can't try the "buy an alchemy pack" fix as the packs tab in the store crashes the game as well. It also crashes every two out of three games so I can't progress on the ladder. it's been since the new season started.
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Rory Gallagher#45131
commented
Another one with the same problem, I hover over the daily missions and the game crashes, I hope they fix it.
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neuroteek#79844
commented
How is this ignored for a month now, obviously it's minority that's affected, but it's still a lot of paying customers. It's wild to me we are being ignored. Not a singel official statement acknowledging that this exists. Like they don't care.
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Lee Sean#23138
commented
It is a same symptom for me in my PC platform in Duskmourn pack.
After stopping MTGA (PC), you can find your log "Look rotation viewing vector is zero"
Im my opinion MTGA team releases for a solution :
MTGA install files full version or minor(lighter) version as like moblie version in PC plattform. -
Claron Ridge#50445
commented
I am experiencing the same issue. It makes playing very difficult. I hope that a bug fix is on the way.
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vvjakevv#13490
commented
Here's a video of what happens when you try to open the Packs tab with a standard Duskmourn pack available. It freezes every time as it tries to load the image of the pack.
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vvjakevv#13490
commented
Hello. I've been having the same issue. I seem to have fixed it today by buying an Alchemy pack of Duskmourn. When I opened the Packs tab it has the Alchemy pack in front of the standard pack that I had before and it did not crash the game. I was able to open the standard packs before the Alchemy packs and it let me open everything without freezing. I think it has to do with the graphics for the Standard Duskmourn packs. It would freeze every time it tried to load the image of the pack waving back and forth before you open it. Having the Alchemy pack ahead of it seems to fix the problem. I hope this helps everyone!!!
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Profff#95004
commented
Hi, I'm facing the same problem on my laptop (running windows). The game interface always freeze if I try to swap the daily quest or to join a draft. Customer service redirected me here, I don't know if I have to send another email or just to post here and waiting for an answer.
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Lelis#11470
commented
I've been having the same issues since it happened, causing me to loose matches and be unable to play Drafts
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FireCat25#34809
commented
Desde septiembre el juego se blockea muy rápido. Esto es un desastre, que la compañía haga una actualización que impida jugar.. y la mantengan mas de un mes con otras dos actualizaciones de por medio, conozco muchos con este mismo problema, están perdiendo jugadores en masa y no lo solucionan.