Freezes and crashes since last update
Hi,
I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).
Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access my profile or parameters, but challenges modification and store section are automatically freezing the software.
My OS is Windows 11 Family, 23H2 version, OS build 22631.4169
-
Trashmaster#01247 commented
This happens to me on my Mac though Epic games. I can't do anything but play matches. If I try to click on anything else it freezes or just "connecting to server" pops up and then freezes or then the screen starts flickering like crazy!!
-
twyx#28745 commented
Thanks everyone for the solution to this (switching graphics settings from Low to Medium).
Validating bundles and reinstalling Arena had been of no use to me and I was becoming quite frustrated.
-
penguin_nr_2#94680 commented
Same bug, both on PC and Steam. Reinstalling doesn't fix it.
-
Caesiux133#17323 commented
@#@#@#@-- FIX --@#@#@#@
For me and some people, going to menu->report a bug->validate bundles fixed it when the settings change didn't
-
MoscatoTheory#25558 commented
Same issue. Changing graphics to Medium fixed it, but maybe now my game client lags more because of the graphic intensity?
-
JakeMPLS#71261 commented
Windows 10, meet all minimum requirements, resolution set to lowest. Everytime I try to launch a draft it just freezes and gives me the same "waiting" message that then directs me to close the app. I can connect to standard, quick draft and sealed and play those formats with any issue.
Why???? I've uninstalled 3 times and ran the application in safe mode. Literally will not let me play duskmourn. Love it.
EDIT: CHANGE YOUR GRAPHIC SETTINGS TO ANYTHING OTHER THAN LOW. I cannot believe that trying to use the less intensive setting prevents you from launching the game. Absolutely a joke for a multi-million dollar corporation.
-
Niccolò Stay Bacci#68787 commented
Game Crush after the last update. I fix it to swicth in medium resolution.
-
Eggydez#32150 commented
I am having the same issue. Tried reinstalling same issue.
-
Megedon#48944 commented
I had this exact problem and @sAv1or#76361's advice worked. I switched to medium graphics from low and now everything is fine.
-
Cinnaman#35222 commented
@sAv1or#76361 thank you for that tip! THAT has worked for me aswell! My client no longer crashes when i go into a limited game! Nice!!!
-
sAv1or#76361 commented
found out that changing the video quality to other than LOW solves the problem,
hopes it helps!!!
-
Phyrexian Thingy#23351 commented
Same for us (also since the huge update), with the addition that although we can mostly play games, we have had multiple games impacted by the software locking up, which had never happened to us before. Windows 10 Home running on an HP notebook, version 22H2 19045.4894
-
DaJinn#35492 commented
Going into “Graphics” and setting to “medium” worked! Yay!
Fixed the Not Responding issues.
Mine was set on “custom”. -
Tom the Mime#56337 commented
Same issues here on a windows 10 laptop. Freezes on the store every single time as soon as it opens. If I'm lucky, it makes it through a single game without a crash. No chance of making it through a Bo3.
Given their history with updates, pushing a large update the day before a qualifier weekend seems like a braindead move from whoever made the decision. -
KLG1234554321#30288 commented
I have not finished a single game since the 9.5Gb update. Most games chug along fine until the game just freezes and I get the same popup message from windows. I have been able to close and rejoin the game, but it will do the same thing and freeze again before finishing. Extremely frustrating and it's not worth trying to play anymore. OS WIndows 10
-
sAv1or#76361 commented
same here, client freezes & crash on same point after the update. cannot popup challenges, enter the shop or see the decks.