Freezes and crashes since last update
Hi,
I've done the 9.53Gb update this morning and since then I'm experimenting different issues on my account (mainly freezes and crashes but also some lags).
Roughly : I connect, I try to click on the store or on the daily challenges if I want to modify them and the game becomes unresponsive. To the point I get a Windows popup asking me if I want to wait for Arena to answer or to quit. Waiting is to no avail so far, the game never comes back. I can play games (with 'waiting for server' lags sometimes), I can access my profile or parameters, but challenges modification and store section are automatically freezing the software.
My OS is Windows 11 Family, 23H2 version, OS build 22631.4169
Gerhmann Rainolfe#50950
shared this idea
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sAv1or#76361
commented
found out that changing the video quality to other than LOW solves the problem,
hopes it helps!!!
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Phyrexian Thingy#23351
commented
Same for us (also since the huge update), with the addition that although we can mostly play games, we have had multiple games impacted by the software locking up, which had never happened to us before. Windows 10 Home running on an HP notebook, version 22H2 19045.4894
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DaJinn#35492
commented
Going into “Graphics” and setting to “medium” worked! Yay!
Fixed the Not Responding issues.
Mine was set on “custom”. -
Tom the Mime#56337
commented
Same issues here on a windows 10 laptop. Freezes on the store every single time as soon as it opens. If I'm lucky, it makes it through a single game without a crash. No chance of making it through a Bo3.
Given their history with updates, pushing a large update the day before a qualifier weekend seems like a braindead move from whoever made the decision. -
KLG1234554321#30288
commented
I have not finished a single game since the 9.5Gb update. Most games chug along fine until the game just freezes and I get the same popup message from windows. I have been able to close and rejoin the game, but it will do the same thing and freeze again before finishing. Extremely frustrating and it's not worth trying to play anymore. OS WIndows 10
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sAv1or#76361
commented
same here, client freezes & crash on same point after the update. cannot popup challenges, enter the shop or see the decks.
