My decks dont shuffle right i keep getting the same starting hand it makes playing boring because its a **** starting hand and everyone else is getting optimal start hands

If hand smoothing is supposed to stop mana flood/***** why is it almost every game has been either usually 2 games flooded followed by 1 game no mana. So I am just curious as to what it exactly does do? It seems like it really does nothing other then give mono colored decks an advantage over multicolored decks, but that couldn't be because that would make your ToS null and void and open the company to law suits and class actions. So please explain why it's either 10+ lands in a row or only 4 lands by turn 12/13. Please do not tell me you have done extensive testing because I can tell you haven't because it fails way to often for that and unless you are matching lands to card color in hand basic logic dictates a mono colored deck will have an advantage , Having been playing this game since beta standard deck construction mono colored decks go lean on mana to make up for castable cards to gain a speed and presence advantage... the control and balancing aspect is slow mana , they can cast often just not enmasse except with hand smoothing because it removes the balancing of the deck. You guys can see the basic stats , look at how many players are exploiting your hand smoothing by running mono colored decks.

I can confirm that this bug has been around for some time and there are multiple people who've said the same to myself. Screenshots can be supplied to confirm this empirically on request.

The update today, 12/9/2021 has had me having 0 lands in hand after multiple mulligans. This is ridiculous. It's to the point where I'm putting down arena. There's no point in playing a game that resembles an EA based strategy. I'd rather go and play some knockoff online before putting anymore time and energy into this. It would be a different story if it was a one off instance, but I have consistently had 0 land hands mulligan in down to 2 before drawing a hand of all lands. Something is amiss and needs to be fixed.

I agree 100 percent i feel like its not real mtg with this bs shuffler

i AM SO TIRED OF YOUHAND SMOOTHING GARBAGE. i DON'T WANT IT AND WOULD LIKE TO NOT HAVE TO USE IT. IT IS TOTAL GARBAGE AND DOES NOT WORK. LAST SEVERAL GAMES I HAVE HAD TO MULLIGAN BECAUSE OF WHAT HAND SMOOTHIG IS SUPPOSED TO PREVENT. ONCE CAN UNDERSTAND BUT I HAVE A REAL VERSION OF MY DECK AND IT NEVER BEHAVES THE SAME WAY AS ON HERE. I FEEL IT IS WRONG THAT YOU FORCE US TO USE AN ALGORITHIM YOU BUILT FOR BEGINNERS, I AM NOT A BEGINNER AND I HATE CHEATING. GIVE ME THE OPTION TO USE IT OR NOT BUT DON'T FORCE IT. IF IT REALLY IS A BUFF THEN THERE SHOULD BE NO POBLEM WITH ME TURNING IT OFF AND TAKING MY CHANCES WITH A TRUE RANDOM SHUFFLE AND DRAW ND NOT THE THIS PREDESTINED ****. BEST CASE YOUR SYSTEM IS GLITCHING, WORST CASE IS YOU ARE MODIFING WIN RATES. BUT EITHER WAY IT DOE NOT DO WHAT YOU CLAIM IT'S SUPPOSED TO SO JUST GET RID OF IT OR LET THOSE OF US TURN IT OFF. I USED TO PAY INTO YOUR GAME BUT I CAN'T BRING MYSELF TO MAKE A PURCHASE WITH SUCH A FLAWED AND BROKEN SYSEM

1. To recreate bug play on my account, I get absolutely ****** with my starting hands in draft I feel 85% of the time.
2. Mac
3. I always have to mulligan (~90% of time). I either draw 1/2 lands, no lands, or all lands. While my opponents mulligan ~30% of the time, meaning they get hands they are more comfortable with, way more often. Now if I stick with the 1/2 lands then I either get stuck only drawing lands or get stuck only drawing spells (~60% of time). My decks all have game suggested amount of lands/spells.
4. I don't expect a good hand all the time, but the amount I'm actually getting bad hands is way too high, there is absolutely no way my luck is just that bad compared to others, in whats suppose to be randomized for both sides.
5. I don't know if tech has access to game records, but feel free to look back at any of my games.
6. My workaround is to stop playing this game, because too often I am just getting bad luck