During a draft match, the game froze, showed a loading error, “waiting for server,” and other similar issues. I couldn’t reload the app, even after trying on another device. As a result, nearly half of the draftable cards were picked automatically because I wasn’t present. I’m requesting a refund of the 10,000 coins, and some additional compensation as well, since this has been a major inconvenience.

I’m a regular player. I checked my connection during the issue and there was nothing wrong with it, so it was clearly a problem on the game’s end. I trust we’ll be able to find a solution. Thank you.