Dear MTG Arena Support,

I'm writing to report a recurring and serious issue I've been experiencing while playing MTG Arena.

During gameplay, the game suddenly freezes and causes my entire computer to become unresponsive. None of the keys work, and I am forced to perform a manual shutdown. This has happened multiple times recently, including during a draft match, which I ended up losing due to the crash.

I have already taken the following steps:

Verified that all my drivers are up to date

Uninstalled and reinstalled the game

Unfortunately, the issue persists. It’s becoming increasingly frequent and is severely impacting my experience with the game.

I kindly request that you investigate and address this bug as soon as possible. Additionally, I would like to request compensation for the draft match I lost due to this technical issue.

Thank you for your attention and support.

Processor: Intel Core i7-13700HX (13th generation) – 2.10 GHz (very powerful, designed for demanding tasks such as video editing, gaming, and AI work)

Installed RAM: 16 GB (15.7 GB usable)

System Type: 64-bit operating system, x64-based processor

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