Hello,

I am writing to report a serious technical issue I experienced while playing MTG Arena. During a Draft event, the game suddenly froze and caused my entire computer to become unresponsive, forcing me to power it off manually. As a result, I lost the draft and was unable to continue.

My system specifications are:

Device Name: joaodericardo

Processor: 13th Gen Intel(R) Core(TM) i7-13700HX @ 2.10 GHz

RAM: 16 GB (15.7 GB usable)

Graphics Card: NVIDIA GeForce RTX

Operating System: Windows 11 (64-bit)

Given that the issue was caused by the game freezing and not by my connection or user action, I kindly request compensation of one Draft Token for the event I lost.

Thank you for your attention, and I look forward to your response.