We have been told so many times, that the game cannot be hacked, and is thus safe from player cheating.
This means that any cheating that is happeneing must be commited by the company that is hosting the game.

Why is there probably cheating going?

Here I would like to know from other players:

(1) How many times have you struggled with land drops (even with a 40% land ratio) and how many times has your opponent?

(2) During the first 5 turns, how many times have you removed an essential threat and then your opponent just played the exact same card again

(3) How many times has your opponent just drawn the card they need to turn the game around from a sure loss to a win - and how many times have you?

(4) how many times have played a two ior three-color deck with an appropriate manabase, but the first third of your deck just has lands of one color and playable cards of the other color - and how many times do you see your opponents pull of these multicolor wins (with 4-5 often times) easily

(5) How many 5+ loss streaks have you had with decks that have reportedly a win-rate of >50% - and have you ever experienced similar win streaks?

(6) in the PAID events - how often to you get kicked out before getting even?

(7) How many time does your opponents deck correlates to your own deck choice - you play 10 games with non-reanimator cards, never see any graveyard hate - the moment you switch to a reanimator deck, all of a sudden its graveyard hate galore.

Since this happens to human players, I suspect we play against bots most of the time. Wizards controls the server and so they control what cards you draw next and what your opponent draws.

Why they are doing this is obvious: They want you to commit to spending more money on more cards, so you think you can eventually win. With the paid for events is obviously more straightforward.

With support constanly refusing to answer any of these questions and the overall unwillingness of the them to engage in sort of transparency, it seems they have something to hide.