Game freezes at loading screen then displays message Can not retrieve assests please try again. It will not progress past this screen so no I can not click on gear icon and down load any files to send or anyother thing tha tmight be a log. SO it begs the question if I cannot even get in game how am I suppose to send logs you ask for. And before you ask I have done everything possible from uninstall and reinstall. I have restarted cleared history and everything else you are fixing to ask so no so far all your solutions tha tyou say try first are not working so now what.