Dear team,
since the Jan 13, 2026 - Game Maintenance - Lorwyn Eclipsed Update, I'm having trouble with my account. First it was sudden crashes, which is inconvenient but overall ok. But since Wednesday Jan 14, I cannot access my regular account any more. When I log in, the screen goes black or has a stuck “Waiting for server” wheel. Nothing happens any more.

I tried all the suggested measures in the Q&A. Nothing helps. Also tried different devices. Same thing.

However, if I create a new account, this will work and I can play games just fine. Which tells me my device and client are fine. Just my regular account seems not to be able to connect with your server somehow.

Please take a look into this issue. At the very least, please take a look at my account if the data is still there and uncorrupted. I am very worried that all I built up over the years is just gone now.

Thank you.