game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?

logs below

graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping Steam Initialization
[0] CredentialLoginContext created
[0] Environment set to Prod, AWS
[0] Could not find autoplay holder, autoplay disabled
[0] [SocialManager] Social manager for HasbroGo is being used
[0] Version: 2026.55.10.11072 / 2026.55.10.11072.1228610 /
[1] WwiseUnity: Wwise(R) SDK Version 2023.1.14 Build 8770.
[1] WwiseUnity: Setting Plugin DLL path to: C:/Program Files/Wizards of the Coast/MTGA/MTGAData\Plugins\x8664
[1] WwiseUnity: Sound engine initialized successfully.
[2] [TaskLogger]Ringing Doorbell at https://doorbellprod.w2.mtgarena.com/api/v2/ring
[51] [TaskLogger]Doorbell response: {"fdURI":"tcp://frontdoor-mtga-production-2026-55-10-5.w2.mtgarena.com:30010","bundleManifests":[{"category":"Audio","priority":50,"hash":"bbe052e91633f4ca380fd333e81040b0"}]}
[56] [TaskLogger][Accounts - Startup] Player has rememberMe ID (refresh token) saved. Attempting fast login.
[112] Connecting to Front Door: frontdoor-mtga-production-2026-55-10-5.w2.mtgarena.com:30010
[136] [UnityCrossThreadLogger]FrontDoorConnectionAWS.Open {"creator":"ArenaGlobals.Constructor"}
[136] [UnityCrossThreadLogger]Got non-message event: Wizards.Arena.TcpConnection.TcpOpenedEvent
[292] [UnityCrossThreadLogger]Sending message GraphGetGraphDefinitions while in queue, the message will be ignored. msg details: {"RequestedType":"None"}
[1198] [UnityCrossThreadLogger][NPE] Node Graph Manager failed to initialize!
[1198] [UnityCrossThreadLogger][NPE] Node Graph Manager failed to initialize!
[1492] [GraphMan] Graph Definitions are null!

2026-01-27 07:44:18,602Z - [1] INFO RootLog : Initialized with Flavor: "Live"
2026-01-27 07:44:18,618Z - [1] INFO RootLog : Initialized with AppDir: "C:\Program Files\Wizards of the Coast\MTGA\"
2026-01-27 07:44:19,570Z - [3] INFO DefaultLog : Retrieving userID
2026-01-27 07:44:19,570Z - [3] INFO DefaultLog : Setting userID with read to:0323226a-3322-481e-8a08-3709325658f6
2026-01-27 07:44:19,571Z - [3] INFO DefaultLog : Moving to Stage:CheckingVersion
2026-01-27 07:44:19,575Z - [3] INFO DefaultLog : Starting Version Check...
2026-01-27 07:44:19,575Z - [3] INFO DefaultLog : Starting Version Check Thread
2026-01-27 07:44:19,585Z - [4] INFO DefaultLog : HttpClient started.
2026-01-27 07:44:20,593Z - [4] INFO DefaultLog : LauncherVersion From Doormat:1.0.98.1122876
2026-01-27 07:44:20,593Z - [4] INFO DefaultLog : ClientVersion From Doormat:0.1.11072.1228610
2026-01-27 07:44:20,595Z - [4] INFO DefaultLog : Parsing Launcher version:1.0.98
2026-01-27 07:44:20,595Z - [4] INFO DefaultLog : Got local launcher version file:1.0.98
2026-01-27 07:44:20,599Z - [4] INFO DefaultLog : Checking version
2026-01-27 07:44:20,599Z - [4] INFO DefaultLog : Getting local version file
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : Got Local file:MTGALauncher.VersionFile
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : newest version:0.1.11072.1228610
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : current version:0.1.11072.1228610
2026-01-27 07:44:20,616Z - [4] INFO DefaultLog : On current version already. Launching MTGA!
2026-01-27 07:44:20,706Z - [4] INFO DefaultLog : Adding message to queue: clientID:0323226a-3322-481e-8a08-3709325658f6 environmentID:Prod region:USA logLevel:Info sourceType:Installer messageType:ReinstallData details:{
"LauVer": "1.0.98.1122876",
"Ver": "0.1.11072.1228610",
"sessID": "9a1403e0-2271-4166-96a3-bf1113bf0a51",
"LaunchMTGA": "2026-01-27T07:44:20.7045690Z"
}
2026-01-27 07:44:20,708Z - [13] INFO DefaultLog : Starting SendThread
2026-01-27 07:44:20,708Z - [13] INFO DefaultLog : Stopping SendThread
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : Closing Window
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : mtgaGlobal.CloseConfirmed:True
2026-01-27 07:44:20,708Z - [1] INFO DefaultLog : mtgaGlobal.Stage:CheckingVersion