Skip to content

Bug/Product Suggestion Details

← MTG Arena Bugs & Product Suggestions

“Unable to Login Authentication failed Timeout”

Have gone down every troubleshooting rabbit hole I have control over - this is happening from different networks, different devices, but from the same account - friend's account is fine

Looking at the logs, I'm not sure if I'm seeing a cached reattempt at connecting to the same front door? Either way, there are multiple posts on Reddit and here that are having similar account-bound issues.

281 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

iji#00207 shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Willyamm#81855 commented  ·   ·  Report

    Same issue.

    Was playing Starter Deck Duels, after a win I was booted and are now unable to log in.

  • Hanjin#80370 commented  ·   ·  Report

    I got in touch with a WOTC dev on Reddit while having this issue, he pushed a fix that fixed it for me yesterday. Was drafting tonight and it started happening again. I’m qualified for the ACQ day after tomorrow and I’m extremely stressed that this is going to cause me to miss it. PLEASE FIX THIS ASAP

  • YOUOY#41448 commented  ·   ·  Report

    今朝、再度ログインを試したところログインできました。
    理由は不明で運営から特に連絡もありません

  • DreadPirate Robinson#64376 commented  ·   ·  Report

    Same exact experience. Logged into mobile as usual, also tried uninstalling and reinstalling.

    Made the same attempts on PC. Same issue.

    No MTG until it is fixed.

  • Batdaddy#75491 commented  ·   ·  Report

    Same, when I try to log into the game with my account, I get a timed out message to try again, check status, or log out. I did try all those troubleshooting events including restarting phone, uninstalling and reinstalling the app. Issue still persists. It works when I created a new profile, but not my primary profile.

  • CyberQuant#90015 commented  ·   ·  Report

    Same problem on Android and PC version. Did receive a response from Wizards but it was a generic response. Tried everything listed several times.

  • Bromobenzene#86288 commented  ·   ·  Report

    Same issue as the above. Other account works, but this one times out and won't let me log in. All my decks and cards are on main account, if I get locked out of this one I won't play anymore.

  • Fozzy5000#08049 commented  ·   ·  Report

    Having the same issue on pc and on phone. I’m losing out on time for the battlepass I paid for. Can I get a refund if this isn’t fixed right away, its been over 24 hours.

  • armedmonkey#60362 commented  ·   ·  Report

    Same problem here. Times out on both mobile and PC, Wi-Fi and Cellular data.

  • Drafter#16871 commented  ·   ·  Report

    Did someone find a solution, im having the same problem in one of my accounts. The other works just fine

  • BirDqq#16953 commented  ·   ·  Report

    Same issue since yesterdays afternoon.
    Tried access from mobile device, stand alone pc and steam version.
    Reinstalled and turned off firewall.
    Nothing let's me get into my account, getting Timeout error.

1 2 3 4 5 7

MTG Arena Bugs & Product Suggestions: User Interface

Categories

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues