Subject: Connection Issue on Wi-Fi (Error Updating Data)

Hello,

I’m experiencing a connection issue while playing MTG Arena on mobile.

When I try to launch the game using a Wi-Fi connection, I consistently receive the error message: “Error Updating Data – Please check your connection and try again.” However, when I switch to mobile data (4G/5G), the game works normally without any issues.

This suggests that the problem may be related to how the game connects through certain Wi-Fi networks.

Details:

• Platform: Mobile (Android and IOS)
• Connection issue: Only on Wi-Fi
• Mobile data: Works normally
• Error message: “Error Updating Data”

I have already tried:

• Restarting the device
• Clearing cache
• Reinstalling the game
• Testing different Wi-Fi networks

None of these steps resolved the issue.

Could you please investigate this or provide guidance on how to fix it?

Thank you for your support.