I took part in a Secrets of Strixhaven prerelease event and have not yet received the Arena packs that I was supposed to receive for signing into the event in store. I also don't think I ever received the Teenage Mutant Ninja Turtles packs from that prerelease. This has been an ongoing issue that I reported before, happening with almost every new set, ever since you stopped using codes and went to this "automatic" system, despite my Arena, WotC, and Companion accounts all being linked up properly. How can I fix this, so that I don't have to keep making these reports to get what I was supposed to get automatically?