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This is a frustrating bug – receiving empty packs after the season reset, with some players getting demoted twice. The issue has been ongoing for months with no clear fix from support. For players taking a break, https://thorfortunes.fr/ offers some light entertainment. Have you received any compensation for this bug?

Same issue here – received 10 blank packs that just vanished when I tried opening them. Support has been silent for over a week now. For those who enjoy reliable platforms, https://casinacho.pt/ offers a smoother experience. Has anyone actually gotten a proper fix or compensation yet? Looks like this is a widespread bug after the June season reset.

Still no product reward....

Well we all are in the same boat i guess, i submited a ticket last week and still no news so idk, i was hit already last month by this bug (double derank) and now my rank wont move and i didnt get any reward.

This issue isn’t resolved But their IT department just keeps marking requests to fix it as resolved.

Keep reopening your requests.
Eventually they’ll figure out how to fix it.

This issue isn’t resolved But their IT department just keeps marking requests to fix it as resolved.

Keep reopening your requests.
Eventually they’ll figure out how to fix it.

got no rewards and rank reset as well

I didn't get my rewards or rank reset after the June season was supposed to have ended.

same here, at the start of june double reset ranking and now no reward from mythic rank and stuck on this rank

Same. Yesterday received a in-game mail to claim rewards due to double rank reset previous time, got 10 packs, empty, "ok" button. The day before i got some high-end card rewards (Force of Will was among them), unclear why I received them, but after checking, these cards were not added to my collection

Same here. Received 10 empty packs.

Similar thing happenened to me, received 10 blank packs with no cards in them, when I opened them they just disappeared

Same for me

Today I received 2k gold at the mail and the 2 cosmetics but i didnt receive que boosters

Actually I received 10 boosters but when I tryed to open they were bugged and just disapeared

Same

Hi, my last season is not reset and i dont received any rewards from platin rank. i stay on platin rank in new season for july 2026. please fix this issue please

Same problem here. 10 blank packs and not the first time this happend...

I had the same. 10 blank packs that gave an error after trying to open.

I got 10 packs, and when they open I got a message that says OK and then nothing, no actual rewards. This is also discussed on reddit https://www.reddit.com/r/MagicArena/comments/1uk4bc5/sorry_we_messed_up_your_rewards_here_are_more/