Hello Wizards of the Coast Support Team,

I am writing to report an issue I experienced with the Jump In event for the Marvel Super Heroes set.

I recently played the Jump In event using a ticket. I won my match, but the rewards I received were 20 Gems, twice. As you know, 20 Gems is equivalent to only about 0.10 USD, while a single Rare Wildcard is sold for about 4.50 USD (4 wildcards for 1800 JPY). The value difference is 25 times, which is extremely frustrating.

My collection for Marvel Super Heroes is not complete at all, as you can see in my screenshot:

Rare: 38 / 60
Mythic Rare: 18 / 25
There are still 22 rare cards I do not own even a single copy of. I understand the duplicate protection system gives 20 Gems when I have 4 copies of a specific card, but it is very disappointing that the system gives me duplicate cards I already have 4 copies of, instead of the 22 rare cards I am still missing, especially after winning the event.

This feels very unfair for players who are trying to complete their collection. I paid (with a ticket which has the same value as 1000 Gold) and won, but only received 20 Gems.

Could you please check my reward history and explain why this happened? If possible, I would like to request a correction to receive the rare cards I am still missing instead of Gems.

Thank you for your time and support. I love MTG Arena, but this reward system is very demotivating.

Best regards,