Hello,

I would like to report what I believe is a deceptive reward display in the new Marvel Super Heroes Jump In event.

The reward screen clearly states:

Reward: 2 Rare cards
Rare or higher card

There is absolutely no mention anywhere that a reward can instead become 20 Gems if the player already owns four copies of a Mythic card.

In a previous reply, your support team confirmed that Jump In ICRs do not have duplicate protection. This means players may pay 1,000 Gold expecting the advertised reward of two Rare cards, but instead receive only 20 Gems without any warning.

This reward presentation is misleading and deceptive. The possibility of receiving Gems instead of the advertised card is important information that should be disclosed before players spend their Gold.

At a minimum, the reward screen should clearly state something like:

"If you already own four copies of a Mythic card, that reward may instead be converted into 20 Gems."

Without this information, the current reward display creates false expectations about what players are purchasing.

The attached screenshot shows exactly what players see before entering the event, and it contains no such warning.

Please either:

Add duplicate protection to Jump In rewards, or
Clearly disclose the Gem conversion on the reward screen before players spend Gold.

I hope you will correct this issue to make the reward system more transparent and fair for all players.

Regards,

A disappointed player