Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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tehmadflip#20584 commented
Black screen mid match during sealed run. still black on relaunch. unable to check additional things in app. Likely caused a loss of match.
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TillmansCrest#53649 commented
Black Screen. Have to restart the client after each match. Thanks!
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Pettmans#60852 commented
Blank screen on startup after the update.
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mastergu#15863 commented
+1.
Game chrash when 1st card is played.
Can't select game type sometimes.
Just can't play. -
Dethraine#08085 commented
Also experiencing this issue since winning my first game on the new patch. Log file from that game is attacked, along with my two subsequent attempts to login.
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joaquinzz#34174 commented
Dear staff,
I was playing a draft game and the screen became black, and I could not enter again. I imagine I lost that game and that is a big problem to me, because I was winning, 5 lands against 2, and more life and creatures.
The problem persist, I became disconected between 18.50 and 19.00 in Argentina's time and could never connect again.
I just could reconnect (19.08 in Argentina's time) and effectively I lost. Can you check this? I can´t create a log file, you don't have a tutorial in spanish and I don't know how. -
Asynn#49198 commented
A second log file see my message below. both are dated today,
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goNdo#60415 commented
Black screen issue after the m21 update. Was light before, previously the last update, since 25/06/2020, teh game simply "freeezzzeeee" in a black screen between screen transitions.
The screen froze up during the matches in a premier draft event too,
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Magicmaster#38243 commented
After update today, game crashes every f***ing time. UNPLAYABLE!!! -.-
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Asynn#49198 commented
Getting black screen with game cursor every time I open since the update today. Have not been able to get on at all on my PC. Mac version works about 75% of the time but also suffers from this issue sometimes, and has been suffering crashes.
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The Magic Sausage#61279 commented
Can't play more than 1 game without black screen
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SilenceDesigner#24043 commented
I got the black screen issue after ending a match. Everything disappeared but the cursor. I quit by pressing ALT+F4. Then I tried to laucnh Arena again and nothing appeared, just the cursor on the black screen.
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N Response I Top#57968 commented
Can't even log in. Hope this is a useful file
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Wizards_Rule#43477 commented
Happens at start up of MTGA and between every game. I also just had an issue reconnecting to server after playing a match.
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Falconius#83631 commented
Hello, I get a black screen with a cursor every time I load the game (tried reinstalling, but to no avail). When I check C:\Program Files (x86)\Wizards of the Coast, there are no files visible, so I can't use my usual fix for this issue (to replace AkSoundEngine.dll).
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Mihalson#59663 commented
Black screen at the end of the match.
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Anyreason#47224 commented
Hi, After this last update (25.06.2020), game is crashing all the time, during a match and when begin the game... I uninstall the game , install again and the same problem persists..
I dont know what to do.. -
IXI Le Prof IXI#94528 commented
Lost two games in major draft with this issue. How can i get my 10k gold back ? Which logs do i need to provide ? I followed the link https://mtgarena-support.wizards.com/hc/en-us/articles/360000726823-Creating-Log-Files but i can not find anything else but "utc logs"
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Uvarigh#08665 commented
This bug costed me a Traditional Historic Event, I had to restart the app to get the report log so I hope it shows
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KennysKitchen#96820 commented
I was playing last night finishing out the last battle pass, but since downloading & installing the updates today, the ONLY thing I get when I open MTGA is a black screen and the MTGA cursor. Already uninstalled & reinstalled once, no change.