Skip to content

SpellTable Bugs & Product Suggestions

Before You Create a New Report


Before creating a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a device name or specific feature.

Example: webcam not found (Note: Partial words may not bring up results, we recommend to try webcam instead of cam or web cam)

If your issue has been reported already, click the VOTE button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful.
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

For New Reports


If your bug has not been reported, please do so now! Update the Issue Title to reflect the problem you’ve encountered.

Example: Logitech Camera doesn’t work

Choose the Category that describes your problem.

Use the Describe your idea field to detail what happened, and provide the following information to allow us to investigate the issue:
  1. Summarize the problem
  2. List the steps you took that led to the problem
  3. What was the result that happened when you followed those steps
  4. What was the result you expected to happen when you followed those steps
Example:
Logitech C922 can’t be selected as a camera
Category: Camera Bug
  1. Open SpellTable and start or join a lobby
  2. Select the gear icon to configure inputs
  3. Actual: No input devices are detected under “Camera Source”
  4. Expected: My camera can be selected for “Camera Source”
------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Additional Information to Provide


You can provide additional information that can also help us perform an investigation quickly. Great information to include:
  1. The brand, model, and/or type of device you’re using (USB webcam, Android/Tablet, iPhone/iPad, etc.)
  2. The version or your operating system you’re using (i.e.: Windows 10, MacOS Big Sur, Android 11, iOS 14, etc.)
  3. Your browser (Chrome, Edge, Firefox, Safari, Opera, etc.)
  4. A screenshot of the issue or any error messaging received (Note: it must be smaller than 50 mb in size)
  5. The last are simple checks for any camera/microphone issues you might encounter:
  • Ensured permission has been granted for your Camera and Microphone through your preferred browser: Use your camera & microphone
  • Ensured that no other programs are using your Camera or Microphone (you can find information on how to perform this check by searching online)
  • Temporarily disabling any Anti-Virus programs that might disable camera and microphone access (even if you’re already granted it)
  • Tested your camera is working with Online Mic Test

199 results found

  1. Camera bug

    load a game and keep getting We Had Trouble Using Your Device. Internal webcam works, but External webcams and phones won't. Setting are right, tried different browsers. nothing working.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Phone webcam not working

    iPhone camera telling me that, “we had trouble using your device”. I have used my phone as my webcam for quite a while and I’ve done all the troubleshooting the website has to offer and I am unable to host or joint games due to this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. I can't see video's anymore.

    I never used to have this issue until a few days ago and now after rebooting phone and PC the issue persists. After I scan the QR code, and on every one else's screen, I get the message: "There was a problem changing the camera, try closing your camera app". I have it set up to use my phone and other players can see my set up through my phone just fine, but I cannot see anyone else's screen. Update, today the issue has changed to now, no matter what settings I use, clearing caches, resetting system permissions, I always…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. 4:3 ratio iPhone

    Myself and my playgroup all using iPhone are stuck in 4:3

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Webcam Zoomed in only on Spelltable - Didn't have this issue last Saturday.

    Logitec Pro C920. Tried Chome and Edge. Camera looks fine in the Webcam software but on SpellTable it is Zoomed in and I lose a ton of playmat space.

    It was fine last Saturday so this is a new issue.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. "Trouble Using Your Device"

    The past couple weeks my camera has been stuck in 4:3 ratio, but still connected to spelltable. As of last night when I create a room spelltable wont even see my camera and says "having trouble using your device". Ive reset permissions and cache, made sure nothing else is using it, even tried a different camera, still the same result. Also, for what its worth, before it says that its having trouble using my device the "connecting to servers" message comes up which ive never seen before.

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Every mobile device camera, including android phone, Iphone and ipad only shows square video

    Every mobile device camera, including android phone, Iphone and ipad only shows square video. it's working fine until yesterday when suddenly my ipad camera displayed square video of my board in spell table. I tried every mobile device as camera, android phones and an iphone and all of them display square video. I even rotated the deice permanently to landscape and still its displaying square video. Please add a setting to select aspect ratio for video display.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. 3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Audio bug

    New* audio bug "conravirus audio bug". In 5 out of my 6 games since Feb 22. Personally I have experienced a bug (players in lobby reported the same in their experience in recent days) where at random one player will be unable to hear another player. Then if the affected player makes an attempt to refresh/leave and rejoin, the bug will move to another player in the lobby causing them to not hear another player (again at random) and if the new affected player attempts to fix it will then move again and so on, at one time one player…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  In-game bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. OBS video source displays in lobby, but displays black screen in game

    When using OBS virtual camera the preview works fine, but when you enter a game the screen is black.

    Setup:
    -Windows 11
    -Google Chrome Browser
    -Enabled Camera/Audio permissions in Chrome and windows
    -When pulling video directly from a camera the video is fine.
    -When waiting in a lobby, the video displays correctly when OBS is selected.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Forever Loading Streams

    Players are unable to see me and I am unable to see them. Tried 2 different accounts, 3 different devices (macOS and Windows). Only spinning circles. This has happened ever since the 1/22/24 update. PLEASE HELP!!!!!

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Phone doesnt work since recent update that displays all cameras as options

    Here's an idea, how about every time you update or modify the software, you actually test it on a number of different devices. Every single change brings so many new problems. Cant believe the QR still points to a ?login=true url that kicks you from the game
    now since the update that lists each camera on a phone, the main rear camera doesnt work
    do you only assign jr devs to this or what?
    Is hocking literal cardboard at a 20000% markup somehow not profitable enough to warrant a decent devops team?
    This is such a good platform and you…

    6 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. ixalan not scanning

    I have the velociramptor commander deck from the ixalan set. I have not added or removed any cards to it. However, about 70% of the cards that come with that deck are not recognized by the camera when I go to scan them. I had to pay a premium to get this deck so this hurts a little extra.

    I use the Logitech C922 pro camera on Windows 11 in the Edge browser. Please help.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  In-game bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. exiled

    why am i continually getting exiled?

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  In-game bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Unable to connect via QR code w/mobile, as well as Droidcam X both wired and via wifi

    I know I'm not the only one having this issue. I was able to use droidcam a while back via wired connection no problem, now it only shows the preview before I get in game, and refuses to show camera while in-game. QR code shows neither preview nor in-game. I disabled all blockers, restarted my browser, closed everything except the browser, and tried three different methods of connection to no avail. Fix this.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Game Auto Kicks

    Spelltable does not let me file a new complaint and my complaint has not been uploaded since 2021. Instead of this format of complaint center from not answering current ones you should simply fix your website. Spelltabe auto boots me from every game joined since the last update please just fix the site it has nothing to do with user errors. All cookies and cache has been cleared to fix the aspect ratio issue and now this issue happens with no answer for over a week to my ticket. what the **** is happening to spelltable its literally unplayable -…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Lord of the Rings Commander cards not scanning.

    Lord of the Rings: Commander specific cards do not scan properly in Spelltable.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  In-game bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. mobile URL not connecting to spelltable

    I can open the spelltable and scan the URL code to use mobile loads on phone I can join no problem but the screen from my phone is not transferring over to spelltable.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Clara Oswald

    If Clara Oswald is my Commander, I may choose a color for her before the game begins. But, because she's a colorless card in the system, I can't add Black to my commanders' colors on the UI.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  In-game bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Camera enable/disable button does not work

    nenhum dispositivo de câmera funciona por nenhum meio, usando apps para usar o smartphone como web cam ou com o QRCode de transmissão. A tela permanece preta (como se aguardasse imagem) e o botão de habilitar e desabilitar câmera está fixo no desabilitado

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Camera bug  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
← Previous 1 3 4 5 9 10
  • Don't see your idea?

SpellTable Bugs & Product Suggestions

Categories

Feedback and Knowledge Base