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SpellTable Bugs & Product Suggestions

Before You Create a New Report


Before creating a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a device name or specific feature.

Example: webcam not found (Note: Partial words may not bring up results, we recommend to try webcam instead of cam or web cam)

If your issue has been reported already, click the VOTE button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful.
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For New Reports


If your bug has not been reported, please do so now! Update the Issue Title to reflect the problem you’ve encountered.

Example: Logitech Camera doesn’t work

Choose the Category that describes your problem.

Use the Describe your idea field to detail what happened, and provide the following information to allow us to investigate the issue:
  1. Summarize the problem
  2. List the steps you took that led to the problem
  3. What was the result that happened when you followed those steps
  4. What was the result you expected to happen when you followed those steps
Example:
Logitech C922 can’t be selected as a camera
Category: Camera Bug
  1. Open SpellTable and start or join a lobby
  2. Select the gear icon to configure inputs
  3. Actual: No input devices are detected under “Camera Source”
  4. Expected: My camera can be selected for “Camera Source”
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Additional Information to Provide


You can provide additional information that can also help us perform an investigation quickly. Great information to include:
  1. The brand, model, and/or type of device you’re using (USB webcam, Android/Tablet, iPhone/iPad, etc.)
  2. The version or your operating system you’re using (i.e.: Windows 10, MacOS Big Sur, Android 11, iOS 14, etc.)
  3. Your browser (Chrome, Edge, Firefox, Safari, Opera, etc.)
  4. A screenshot of the issue or any error messaging received (Note: it must be smaller than 50 mb in size)
  5. The last are simple checks for any camera/microphone issues you might encounter:
  • Ensured permission has been granted for your Camera and Microphone through your preferred browser: Use your camera & microphone
  • Ensured that no other programs are using your Camera or Microphone (you can find information on how to perform this check by searching online)
  • Temporarily disabling any Anti-Virus programs that might disable camera and microphone access (even if you’re already granted it)
  • Tested your camera is working with Online Mic Test

208 results found

  1. "We had trouble using your device" with Surf Onn 1440p with Autofocus

    I found a Surf Onn 1440p Webcame in clearance at walmart for cheap and figured it be a good upgrade from me old one, my wifes old unbranded webcam that gives off a fisheye affect while playing. But the new one wont work on Spelltable. All is ee is a black screen than this text shows up " We had trouble using your device" Ive reset permissions multiple times and the old webcam still works with Spelltable but this new one wont. Again it works in other apps like Discord so im not sure whats going on. How do i…

    2 votes

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    0 comments  ·  Camera bug  ·  Admin →
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  2. Forever Loading Streams

    Players are unable to see me and I am unable to see them. Tried 2 different accounts, 3 different devices (macOS and Windows). Only spinning circles. This has happened ever since the 1/22/24 update. PLEASE HELP!!!!!

    3 votes

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  3. Lord of the Rings Commander cards not scanning.

    Lord of the Rings: Commander specific cards do not scan properly in Spelltable.

    3 votes

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    0 comments  ·  In-game bug  ·  Admin →
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  4. mobile URL not connecting to spelltable

    I can open the spelltable and scan the URL code to use mobile loads on phone I can join no problem but the screen from my phone is not transferring over to spelltable.

    3 votes

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  5. Permissions given on camera and still not working.

    1. Cybertrack H4 and Android

    2. Windows 10

    3. Chrome, Edge, Brave, Opera

    4. Worked before, gave permissions on each browser and reset drivers. Camera works everywhere except spelltable.

    2 votes

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    0 comments  ·  Camera bug  ·  Admin →
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  6. "Join Now" button is not working.

    When attempting to join a game, the "Join Now" button is not functioning properly. I have attempted this on multiple browsers. I am able to join from IOS. Below is current version of windows. I have been able to join a game previously from this device.

    Edition Windows 11 Home
    Version 22H2
    Installed on ‎4/‎20/‎2023
    OS build 22621.2134

    9 votes

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    1 comment  ·  Lobby bug  ·  Admin →
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  7. Phone webcam not working

    iPhone camera telling me that, “we had trouble using your device”. I have used my phone as my webcam for quite a while and I’ve done all the troubleshooting the website has to offer and I am unable to host or joint games due to this.

    2 votes

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    0 comments  ·  Camera bug  ·  Admin →
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  8. 4:3 ratio iPhone

    Myself and my playgroup all using iPhone are stuck in 4:3

    2 votes

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    0 comments  ·  Camera bug  ·  Admin →
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  9. Webcam Zoomed in only on Spelltable - Didn't have this issue last Saturday.

    Logitec Pro C920. Tried Chome and Edge. Camera looks fine in the Webcam software but on SpellTable it is Zoomed in and I lose a ton of playmat space.

    It was fine last Saturday so this is a new issue.

    2 votes

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    0 comments  ·  Camera bug  ·  Admin →
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  10. There was a problem switching the camera, try closing the camera app

    Good morning,
    I have a bug with using the camera on a mobile phone. When I select the phone webcam option, after scanning the QR code, it takes me as usual to the 'join the game' button. Unfortunately, if I click on it, I get the following error: 'There was a problem switching the camera, try closing the camera app'. This error occurs even if I don't have any camera app open besides the spelltable website, and it happens with both mobile phones I own (an Honor and a mid-range Samsung).

    1 vote

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    0 comments  ·  Camera bug  ·  Admin →
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  11. Redeem codes not working

    There are many free pack codes that can be used to try out new sets. I have tried redeeming some of them which gives me an error prompt that says “code already redeemed” which is impossible as no one else uses this account and I hadn’t ever seen the code until I had typed it in. This continued to happen with every single other code I attempted to redeem. Some of this codes give you specific card sleeves or items those of which I have none so definitely not something I forgot about.

    1 vote

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    0 comments  ·  In-game bug  ·  Admin →
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  12. 2 votes

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  13. Denied access

    Says that I'm denied access to spelltable on all my devices

    1 vote

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    0 comments  ·  Software crash  ·  Admin →
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  14. Name Change

    I have gone through my WotC account and changed my Profile name to McRaeMan, but on Spelltable it is still showing my old Profile name as Poozylolzer.

    1 vote

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    0 comments  ·  Lobby bug  ·  Admin →
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  15. How is this company so large but cannot patch a bug thats lasted for weeks?

    Honestly, it's super embarrassing that wizards as a company is ran this way. cameras arent working. I cant imagine not having something operate correctly for multiple weeks on end and not try to resolve it. Does spelltable not have an actual team and is ran by air?

    1 vote

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    0 comments  ·  Camera bug  ·  Admin →
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  16. Audio bug

    New* audio bug "conravirus audio bug". In 5 out of my 6 games since Feb 22. Personally I have experienced a bug (players in lobby reported the same in their experience in recent days) where at random one player will be unable to hear another player. Then if the affected player makes an attempt to refresh/leave and rejoin, the bug will move to another player in the lobby causing them to not hear another player (again at random) and if the new affected player attempts to fix it will then move again and so on, at one time one player…

    1 vote

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    0 comments  ·  In-game bug  ·  Admin →
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  17. Cannot Scale Warhammer 40K Commander Cards

    Spelltable does not show Warhammer 40k Cards, recognizes as a different card.

    39 votes

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    10 comments  ·  Camera bug  ·  Admin →
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  18. ixalan not scanning

    I have the velociramptor commander deck from the ixalan set. I have not added or removed any cards to it. However, about 70% of the cards that come with that deck are not recognized by the camera when I go to scan them. I had to pay a premium to get this deck so this hurts a little extra.

    I use the Logitech C922 pro camera on Windows 11 in the Edge browser. Please help.

    1 vote

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    0 comments  ·  In-game bug  ·  Admin →
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  19. Unable to connect via QR code w/mobile, as well as Droidcam X both wired and via wifi

    I know I'm not the only one having this issue. I was able to use droidcam a while back via wired connection no problem, now it only shows the preview before I get in game, and refuses to show camera while in-game. QR code shows neither preview nor in-game. I disabled all blockers, restarted my browser, closed everything except the browser, and tried three different methods of connection to no avail. Fix this.

    1 vote

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    0 comments  ·  Camera bug  ·  Admin →
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  20. Repeatedly getting Stream Error despite camera working

    My camera works fine on the Online Mic Test linked in the "add'l info to provide", as well as with every other app I've tested. However Spell Table gives me a Stream Error with it. Previously I was able to get around it by going into the Beta link that had the card reader which would then recognize the camera, however that link is no longer on the page as of this week. It appears others are having this Stream Error but no mention of fixing it is given.

    4 votes

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    0 comments  ·  Camera bug  ·  Admin →
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