Xriot#39752
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1,183 votes
An error occurred while saving the comment An error occurred while saving the comment Xriot#39752
commented
Agree with I_Am_Legend here. The primary individual I play with just moved onto another game with a group of friends because we couldn’t play together anymore. Meanwhile… no response.
Is there a community manager here? Product manager? Support staff? Is this MTG Arena product 100% engineers incapable of communicating about the issues?I’ve worked in software engineering for 20 years and this is the least organized approach to managing a software product I’ve seen yet. Doesn’t give any confidence that our cards aren’t going to just go up and missing at some point and we’ll have no way to communicate with anyone about it except through class action…
Still happy to provide whatever additional logs would help troubleshoot this. Or give me NDA and access to the Terraform, .Net source, AWS or otherwise and I’ll start digging into it and communicating back progress here….
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An error occurred while saving the comment Xriot#39752
commented
Adding log information. Hopefully helpful. This is the player.log in APPDATA location. It should contain only a log info related to:
1. Opening the game via Steam
2. Immediately selecting direct-play, choosing standard/best-of-3, selecting my opponent's name, selecting a deck
3. Hitting "Play", and receiving the related error after a short delayAn error occurred while saving the comment Xriot#39752
commented
There are hundreds of reports of this issue and up-votes across your support forum (here is another example: https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/44049276-unable-to-submit-deck-friendly-play) and when we contact support they just tell us this is a known issue and to add our up-vote to threads like the one I linked.
Why then, is it not listed as a known issue?
https://mtgarena-support.wizards.com/hc/en-us/articles/360000091646-Known-Issues-ListPlease prioritize this and help us. Acknowledge the issue since it's literally unplayable... we cannot connect to friends and play, which is the core base expectation of the service... In any other application this would be considered a top priority, unbreak-now situation with status on the main page until resolved... it's Magic "the gathering" and we can't actually gather/connect and play. Please take it seriously.... you have people that pay literally thousands of dollars to gather & play with friends. There is no other game that collects thousands of dollars from customers and its completely inoperable.
Let me know how I can help you help us.
Glenn
An error occurred while saving the comment Xriot#39752
commented
Same here, not working after choosing Direct Play, selecting deck, and clicking Play. Spins with "Waiting for Server" until eventually saying "unable to submit deck". Started after latest set update. Has been happening consistently now... can't get a direct play match to work. Please fix. Seems like SRE needs better indicators of system uptime given the status page says "no issues reported".
On Windows 11 playing via Steam. Tried to verify file integrity, restart game, restart PC, change DNS servers... nothing makes it work.
Xriot#39752
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152 votesXriot#39752
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Unable to submit deck, attempted over and over again. Latest log attached.
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