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Xriot#39752

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  1. 1,087 votes

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    Xriot#39752 commented  · 

    Unable to submit deck, attempted over and over again. Latest log attached.

    X

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    Xriot#39752 commented  · 

    Agree with I_Am_Legend here. The primary individual I play with just moved onto another game with a group of friends because we couldn’t play together anymore. Meanwhile… no response.
    Is there a community manager here? Product manager? Support staff? Is this MTG Arena product 100% engineers incapable of communicating about the issues?

    I’ve worked in software engineering for 20 years and this is the least organized approach to managing a software product I’ve seen yet. Doesn’t give any confidence that our cards aren’t going to just go up and missing at some point and we’ll have no way to communicate with anyone about it except through class action…

    Still happy to provide whatever additional logs would help troubleshoot this. Or give me NDA and access to the Terraform, .Net source, AWS or otherwise and I’ll start digging into it and communicating back progress here….

    X

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    Xriot#39752 commented  · 

    Adding log information. Hopefully helpful. This is the player.log in APPDATA location. It should contain only a log info related to:
    1. Opening the game via Steam
    2. Immediately selecting direct-play, choosing standard/best-of-3, selecting my opponent's name, selecting a deck
    3. Hitting "Play", and receiving the related error after a short delay

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    Xriot#39752 commented  · 

    There are hundreds of reports of this issue and up-votes across your support forum (here is another example: https://feedback.wizards.com/forums/918667-mtg-arena-bugs-product-suggestions/suggestions/44049276-unable-to-submit-deck-friendly-play) and when we contact support they just tell us this is a known issue and to add our up-vote to threads like the one I linked.

    Why then, is it not listed as a known issue?
    https://mtgarena-support.wizards.com/hc/en-us/articles/360000091646-Known-Issues-List

    Please prioritize this and help us. Acknowledge the issue since it's literally unplayable... we cannot connect to friends and play, which is the core base expectation of the service... In any other application this would be considered a top priority, unbreak-now situation with status on the main page until resolved... it's Magic "the gathering" and we can't actually gather/connect and play. Please take it seriously.... you have people that pay literally thousands of dollars to gather & play with friends. There is no other game that collects thousands of dollars from customers and its completely inoperable.

    Let me know how I can help you help us.

    Glenn

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    Xriot#39752 commented  · 

    Same here, not working after choosing Direct Play, selecting deck, and clicking Play. Spins with "Waiting for Server" until eventually saying "unable to submit deck". Started after latest set update. Has been happening consistently now... can't get a direct play match to work. Please fix. Seems like SRE needs better indicators of system uptime given the status page says "no issues reported".

    On Windows 11 playing via Steam. Tried to verify file integrity, restart game, restart PC, change DNS servers... nothing makes it work.

    Xriot#39752 supported this idea  · 
  2. unable to submit deck friendly play

    1,229 votes

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    Xriot#39752 commented  · 

    This is reproducible 95% of the time I use direct play at this point. Happy to work with the development team to provide testing and error logs related to the problem. I've uploaded some previously but could certainly upload logs from "both sides" of the direct play (since one person typically gets "unable to submit deck" while the other does not, and occasionally it flips to the other person getting that error while the other does not).

    I could reproduce and provide as many logs as needed it's so easy to reproduce... please feel free to reach out in this thread or via email. Critical urgency for everyone that wants to play with friends and hasn't been able to do this since the new set release...

    Xriot

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    Xriot#39752 commented  · 

    I also attempted to uninstall the game completely from Steam and re-installed using the Troubleshooting Support link suggestion (found here: https://mtgarena.downloads.wizards.com/Live/Windows32/MTGAInstaller.exe). The game worked afterward for the remainder of the evening (on 11/20/23). Today (11/21/23), I'm receiving the error again. Here is the most recent snippet from my log:

    [21090] Timeout
    [21337] [UnityCrossThreadLogger]==> LogBusinessEvents {"id":"00352e4b-db55-4c72-9554-4548c370b445","request":"{\"Type\":1912,\"TransId\":\"00352e4b-db55-4c72-9554-4548c370b445\",\"Payload\":\"{\\\"Title\\\":\\\"Network Error\\\",\\\"CurrentSceneName\\\":\\\"Home\\\",\\\"Duration\\\":\\\"00:00:02.0951747\\\",\\\"Message\\\":\\\"Unable to submit deck. Please try again later.\\\",\\\"EventType\\\":31,\\\"EventTime\\\":\\\"2023-11-21T16:16:04.7890765-05:00\\\"}\"}"}
    [25835] [UnityCrossThreadLogger]Client.TcpConnection.Close {"status":7,"reason":"Closed by remote end","host":"frontdoor-mtga-production-2023-31-10-1.w2.mtgarena.com","port":30010,"rtTicksRollingAvg":71.6,"rtTicksSamples":[78.0,78.0,78.0,62.0,62.0],"lastLocalActivity":[{"type":"Send","time":"2023-11-21T21:15:42.6421378Z","msgType":"StringMsg","msgVersion":3},{"type":"Send","time":"2023-11-21T21:15:42.6762173Z","msgType":"StringMsg","msgVersion":3},{"type":"Send","time":"2023-11-21T21:15:45.5636436Z","msgType":"Ping","msgVersion":3},{"type":"Send","time":"2023-11-21T21:15:45.59708Z","msgType":"Pong","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:00.5659435Z","msgType":"Ping","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:00.6006115Z","msgType":"Pong","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:04.7905809Z","msgType":"StringMsg","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:15.5826287Z","msgType":"Ping","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:15.5994125Z","msgType":"Pong","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:30.5909219Z","msgType":"Pong","msgVersion":3},{"type":"Send","time":"2023-11-21T21:16:30.5909219Z","msgType":"Ping","msgVersion":3},{"type":"Close","time":"2023-11-21T21:16:43.0696186Z","status":7,"reason":"Closed by remote end"}],"lastRemoteActivity":[{"type":"Ping","time":"2023-11-21T21:15:00.5792593Z","msgVersion":3},{"type":"Pong","time":"2023-11-21T21:15:00.6229274Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:15:15.5793444Z","msgVersion":3},{"type":"Pong","time":"2023-11-21T21:15:15.62498Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:15:30.5850848Z","msgVersion":3},{"type":"Pong","time":"2023-11-21T21:15:30.6284339Z","msgVersion":3},{"type":"Msg","time":"2023-11-21T21:15:43.0667227Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:15:45.5810798Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:16:00.5837512Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:16:15.5826287Z","msgVersion":3},{"type":"Ping","time":"2023-11-21T21:16:30.586824Z","msgVersion":3},{"type":"Close","time":"2023-11-21T21:16:43.068618Z"}],"lastRemotePing":"2023-11-21T16:16:30.586824-05:00","inactivityTimeoutMs":60000}
    [25835] [UnityCrossThreadLogger]Got non-message event: Wizards.Arena.TcpConnection.TcpClosedEvent

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    Xriot#39752 commented  · 

    Adding log information. Hopefully helpful. This is the player.log in APPDATA location. It should contain only a log info related to:
    1. Opening the game via Steam
    2. Immediately selecting direct-play, choosing standard/best-of-3, selecting my opponent's name, selecting a deck
    3. Hitting "Play", and receiving the related error after a short delay

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    Xriot#39752 commented  · 

    I have not been able to play direct play with my friend more than a few times since Ixalan released. Either I get "unable to submit deck" or my friend gets "unable to submit deck" when we attempt to direct play each other and it seems to be specific to the user profile. Whether I restart, change public IP (using VPN), change DNS servers, validate game file integrity - nothing seems to get past the problem.

    Please prioritize this and help.

    The entire point of Magic is to "Gather" and play with friends. It's super frustrating spending thousands of dollars and not having the service able to perform the most basic expectation. Additionally, how can we think this is being taken seriously when the issue was reported 2 years ago and still continues to this day??

    Please prioritize this and help us.

    Xriot#39752 supported this idea  · 
  3. 81 votes

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    Xriot#39752 commented  · 

    Same issue after the Caverns of Ixalan update, specifically when I attempt to Direct Play my friend, after selecting my deck and hitting "Play", it simply spins "Waiting for Server" and eventually says "Unable to submit deck", or displays network related errors. Have tried restarting, changing local DNS servers, verifying integrity of files, etc - nothing works.

    Playing on Windows 11 PC via Steam

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  4. 10 votes

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    Xriot#39752 supported this idea  · 
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    Xriot#39752 commented  · 

    The number one reason I typically stop playing MTG Arena on any given day is exactly this Daily/Weekly Win Reward coupled with how much XP is needed to complete the mastery pass. I pay for the mastery pass, and play the random daily rewards every day but still need to play Daily/Weekly win rewards to get enough XP to come remotely close to completing the mastery pass I paid-for, and it's gated by wins.

    By gating so much XP behind Daily/Weekly Win's, it forces me to play deck's I don't want to play - Meta Decks, Mono Red, Mono White, Red/Black, Removal, Board Wipes. I don't want to play those, it's not fun to be forced into playing decks that aren't enjoyable to me just to achieve completing the mastery pass. I play almost every day... I spend money... I just want to be able to play the decks I enjoy playing without having to grind wins to complete the mastery pass - please fix this.

    It might not introduce more variety to ranked, which is fine - although I bet we would have a TON more variety in standard play if folks didn't need to go there to get Wins easier and bring the Meta decks to get them.

    Reading the original post above, this sounds like a systemic issue for both free-to-play folks trying to earn some Gold AND pay-to-play folks trying to earn some XP for the mastery pass.. it just sucks all around

    X

  5. 16 votes

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    Xriot#39752 commented  · 

    I had the same problem yesterday evening, I joined a Magic 30 Premier Draft using a Draft Token I had been saving and clicked "Ready" alongside the other players drafting, afterward Arena proceeded to sit there "Contacting Server". I sat there for a couple minutes before realizing it was not going to connect and had to hard-exit the program. When I returned into Arena, it reconnected me to the Draft table and we are halfway through Pack 1.

    Log attached... would love to be reimbursed for the Draft Token.

    1. Give us the steps to reproduce the bug: Start Magic 30 Premier Draft using Draft Token, click Ready

    2. Note which platform you’re using (PC, Mac, Android, or iOS): PC, Windows

    3. Enter the actual results you’re experiencing: See summary and Log attached

    4. Enter the expected results of the feature: See summary

    5. Add any relevant screenshots/videos: Log attached

    6. If you found a workaround, please add workaround steps: Hard-close (Alt+F4) the application and open Arena, it connects to the Draft table but you've already missed drafting cards so it's not a real functional workaround.

    Xriot#39752

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  6. 4 votes

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    Xriot#39752 commented  · 

    I can confirm this behavior. When you play Minion of the Mighty with 6 power and select the Siege Dragon card to come out, it does not invoke the 2 damage to non-flyers. It's almost as-if since I didn't "choose him as attacker" in the game, that phase didn't invoke, since Minion of Mighty was chosen and he just came out automatically tapped to attack. As the card reads, it should still proc the damage though....

    X

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  7. 136 votes

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