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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1357 results found

  1. Reconnecting to ongoing draft game not loading

    My computer lost power for a moment and needed to restart. When I opened arena again it seemed to immediately find the match again, but the it was stuck in "waiting for opponent", I let it go for some time before restarting arena, but then the game was over.

    1 vote

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  2. Reconnecting to ongoing draft game not loading

    My computer lost power for a moment and needed to restart. When I opened arena again it seemed to immediately find the match again, but the it was stuck in "waiting for opponent", I let it go for some time before restarting arena, but then the game was over.

    1 vote

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  3. Reconnecting to ongoing draft game not loading

    My computer lost power for a moment and needed to restart. When I opened arena again it seemed to immediately find the match again, but the it was stuck in "waiting for opponent", I let it go for some time before restarting arena, but then the game was over.

    1 vote

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  4. マッチングの際の不備

    プレミアムドラフトプレイ中、1敗の状態でマッチング途中にキャンセルした際、「対戦相手を待っています」という表記となりましたがマッチングがキャンセルされました。その後、対戦を続けて、2敗目を喫した際に3敗とカウントされイベントが終了してしまいました。画面やマッチング途中のエラーで敗北カウントになることがたまにあり報告し補填を求めます。

    1 vote

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  5. Perpetually Available Cube

    Dear Wizards of the Coast,

    If increasing engagement and revenue is a priority, I have a suggestion that benefits both players and WotC.

    I primarily play Cube events on MTG Arena—I don’t engage with Standard or other formats. Since Cube is only available 1-2 weeks per quarter, that’s the only time I play or spend money on Arena. For example, during the February 2025 Cube, I spent the equivalent of $40 in gems. The rest of the quarter? $0 spent. I suspect many others follow a similar pattern.

    It seems Cube is strategically scheduled right before a new set release…

    1 vote

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  6. mtg arena bug during draft

    The game just broke during my draft match.
    I can have a refund of the gems or lose the lost?

    1 vote

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  7. prerelease

    Prerelease issues.
    With the change to prerelease codes and events. I participated in my local game stores event but left halfway through for personal reasons. My MTGA account did not update with the 6 packs as we would usually have from the code. There needs to be an alternative.

    1 vote

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  8. Awarded a loss when I won

    Had an issue today when I won a game where opponent conceded in limited bloomburrow, said I won and then awarded me with a LOSS! How do I get reimbursed for this? Thanks.

    1 vote

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  9. Opponent conceded, game gave victory, but I was awarded a LOSS!! WTF!!!

    Opponent conceded the game but I was awarded a LOSS! WTF! How do I get a refund???

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. Quick Draft wins are not being awarded

    Won a match in Quick Draft but the result only counted towards daily win and not Quick Draft event.

    1 vote

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  11. Why is there not brawl tournaments

    I think I speak for a lot of players in this game. When are we going to get ranked brawl and brawl events? The game has been around a long time and we have seen new formats created for this game and still haven't gotten ranked brawl and brawl tournaments

    1 vote

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  12. Arena Cube Draft - Unexpected Disconnects & Entry Fee Request

    Dear MTG Arena Support,

    On February 6, 2025, between 00:00 and 00:40, I participated in an Arena Cube Draft. During my first match, at game 3, I received the notification "Reconnecting to the server." After about 10 seconds, I was sent back to the main menu, but my draft still showed three games remaining.

    A few minutes later, I started another match. However, after five minutes, I received the "Reconnecting to the server" message again. This time, my draft showed only two games remaining despite not finishing the match.

    I attempted to start another match, but within five seconds, I…

    1 vote

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  13. Draft Tokens Disappeared

    I had draft tokens and jump-in tokens that one day just weren't there anymore. I think they disappeared after the first Aetherdrift update, but I'm not entirely sure. What I do know is that customer service provide me an outline of premier drafts I had completed and I hadn't completed any after the last time I had draft tokens.

    I took a screenshot of a quick draft to send a friend on January 23 and this shows that I had tokens at this time. There's no record of me using and yet they are no longer there.

    I was saving…

    1 vote

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  14. You are criminals

    WATC are all criminals. Thieves that have no shame!

    1 vote

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  15. match loss by arena reseting the match

    While in drafth the game terminate the second match and send me back to the lobby of the drafth.. not count the second game has a win or loss, then, afhter game 3 arena count the game it therminates has a loss and clossing the event for me.

    1 vote

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  16. Chromatic cube crashing on ipad

    Chromatic cube running very slowly on iPad. Eventually froze and when I restarted recorded match loss despite having two time outs in hand and nothing holding priority.

    1 vote

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  17. Mastery pass rewards misaligned in webpage version for the free path

    If you visit: https://magic.wizards.com/en/mtgarena/drop-rates?utm_medium=product&utm_source=arena#golden-packs

    And scroll down to the mastery section, you'll notice that the "Set Mastery" items, in other words the free rewards, are offset by a tier.

    FDN Booster is listed at level 3 on the webpage, but is level 2 in-game, and so on.

    Tangentially, would be nice to add an ID tag to the table (much like how the Golden Packs section has the golden-packs id) so it would be possible to directly navigate to the table via URL.

    Going further, a general improvement would be to make all headings (at least top-level ones) addressable via…

    1 vote

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  18. jump in

    Jump in event is still only rerouting me to the home page.

    2 votes

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  19. Draft

    I just played my first match of the Chromatic Cube and after I won, the game is showing one win but also one loss. It doesnt make sense since I just played one match and won. I restarted the game but it is still showing the loss

    2 votes

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  20. Game crashed while opponent ragequitted

    Hello!
    I was playing a best of one Chromatic Cube Draft on my PC. My opponent was dead on board but looks like they ragequitted, so I was waiting for their time to end. After a while "an error has occurred", I tried to restart the game but cannot reconnect for some minutes. I tried 3-4 times and then I rejoined and the game was ended with a loss.

    2 votes

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