Game Freezing / Disconnecting
I've lost two games in events due to the game freezing and disconnecting.
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ltl_vampire#80314 commented
I have the same issue
Ever since the most recent update I can't purchase packs, reset gold or play a match for more than a few minutes without it freezing. The client has become unusable.
reboots and reinstalls don't help.
on mobile I can still play, but not on pc
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cayqual#28753 commented
Ever since the most recent update I can't purchase packs, reset gold or play a match for more than a few minutes without it freezing. The client has become unusable.
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Kazini#68148 commented
same issue, attaching my log file in hopes that it helps. :-/
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MaxEffort#22145 commented
Same issue. Ive lost countless games using certain spells it seems like Dig thorugh time or Treasure cruise. It almoist never fails. Its been going on for so long that i Thought they fixed it last patch. but its back and makes the game unplayable, so enjoy your wasted time trying to find this game fun again.
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Kilika#79982 commented
During every other game I am loosing due to time out because the match is freezing. I have managed to loop around this before by closing out the game and opening it back up but now it will completely cancel the match.
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KingCommoner#76738 commented
same issue
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Blaze Falconburger#60999 commented
Game freezing, always on their turn and no timers expiring. Only way I can exit it to concede the game.
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AchoSoldier#56088 commented
While playing several games of a premier draft, the application freezes. I have to run out and try to get back to the draft before the turn passes, but I rarely make it in time. The normal thing is that you lose games due to this application error. I am wasting time and money and this error continues, it is very unfair. This way it is impossible to win. I hope they fix it soon and give me back what I invested. Thank you.
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Jotokage#88161 commented
2023.29.10.800.1030578
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Biiks#85358 commented
this is the screenshot of the place where i got stuck with internet
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Biiks#85358 commented
i disconnected while i had the full use of my internet, it just randomly happened during a premier draft where i couldnt concede either, which i also recieved a loss for. If i could get my money back that would be great (I took some screenshots of this but i cant attach them for whatever reason, im also trying to attach the correct logs but im not sure how to do it so it might be wrong)
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Sveket#81696 commented
Froze three times tonight in standard ranked so far. Playing on IPad, no updates available.
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soy#87704 commented
Premier Draft game disconnect and freeze leading to match loss, logs attached, please refund me for this as a I lost a game due to this bug. The game did not notify me about a disconnect at all. Thank you!
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MColon89#40370 commented
Games always freezing and I would need to reload the game/reconnect. Only happens on mobile.
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I was in a draft game and as soon as I played Kura, the game froze for a couple minutes and I got disconnected. When I reconnected, my timers had been used up and enough turns had passed where I lost.
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Don Kmili#06520 commented
Game Freezing e disconnecting now... I tried 2 pcs
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Kim-Jong-Duck#76554 commented
i got a disconnect (while my internet was still running) while playing a draft game (Grimson vow premier draft) and therefore lost the game and the whole draft. If i could get the money i payed for playing the draft, it would be beautiful! Log is attached.
greets -
SirSPOOKY#11058 commented
Having the same issue. Its becoming unplayable
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Sarevok25#91750 commented
Has happened to me in some matches in the last few days. The game really freezes for me, I am not even able to concede to avoid that the opponent waits for nothing.
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Apendrag0n3#80171 commented
Same here - Running on Win10, Alienware M17 R4 with 32 GB of RAM and NVIDIA GeForce RTX 2060 - so - a system WAY above "minimum specifications"
I have followed all the Game Lag/Freeze troubleshooting steps - still happens. No consistent spot - it simply locks up and I have to close and re-open the program. At this point - this program has become basically unusable - as it will ABSOLUTELY lockup/freeze mid match - multiple times per match.