Game Freezing / Disconnecting
I've lost two games in events due to the game freezing and disconnecting.
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linnchinnn#12912
commented
i love it
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Yuyu#00372
commented
I also have this issue very often playing on Windows 11. I followed all the recommendations in the Technical Support page about Freezing/Lagging, to no avail.
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ltl_vampire#80314
commented
I have the same issue
Ever since the most recent update I can't purchase packs, reset gold or play a match for more than a few minutes without it freezing. The client has become unusable.
reboots and reinstalls don't help.
on mobile I can still play, but not on pc
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cayqual#28753
commented
Ever since the most recent update I can't purchase packs, reset gold or play a match for more than a few minutes without it freezing. The client has become unusable.
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Kazini#68148
commented
same issue, attaching my log file in hopes that it helps. :-/
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MaxEffort#22145
commented
Same issue. Ive lost countless games using certain spells it seems like Dig thorugh time or Treasure cruise. It almoist never fails. Its been going on for so long that i Thought they fixed it last patch. but its back and makes the game unplayable, so enjoy your wasted time trying to find this game fun again.
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Kilika#79982
commented
During every other game I am loosing due to time out because the match is freezing. I have managed to loop around this before by closing out the game and opening it back up but now it will completely cancel the match.
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KingCommoner#76738
commented
same issue
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Blaze Falconburger#60999
commented
Game freezing, always on their turn and no timers expiring. Only way I can exit it to concede the game.
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AchoSoldier#56088
commented
While playing several games of a premier draft, the application freezes. I have to run out and try to get back to the draft before the turn passes, but I rarely make it in time. The normal thing is that you lose games due to this application error. I am wasting time and money and this error continues, it is very unfair. This way it is impossible to win. I hope they fix it soon and give me back what I invested. Thank you.
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Jotokage#88161
commented
2023.29.10.800.1030578
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Biiks#85358
commented
this is the screenshot of the place where i got stuck with internet
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Biiks#85358
commented
i disconnected while i had the full use of my internet, it just randomly happened during a premier draft where i couldnt concede either, which i also recieved a loss for. If i could get my money back that would be great (I took some screenshots of this but i cant attach them for whatever reason, im also trying to attach the correct logs but im not sure how to do it so it might be wrong)
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Sveket#81696
commented
Froze three times tonight in standard ranked so far. Playing on IPad, no updates available.
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soy#87704
commented
Premier Draft game disconnect and freeze leading to match loss, logs attached, please refund me for this as a I lost a game due to this bug. The game did not notify me about a disconnect at all. Thank you!
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MColon89#40370
commented
Games always freezing and I would need to reload the game/reconnect. Only happens on mobile.
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I was in a draft game and as soon as I played Kura, the game froze for a couple minutes and I got disconnected. When I reconnected, my timers had been used up and enough turns had passed where I lost.
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Don Kmili#06520
commented
Game Freezing e disconnecting now... I tried 2 pcs
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Kim-Jong-Duck#76554
commented
i got a disconnect (while my internet was still running) while playing a draft game (Grimson vow premier draft) and therefore lost the game and the whole draft. If i could get the money i payed for playing the draft, it would be beautiful! Log is attached.
greets -
SirSPOOKY#11058
commented
Having the same issue. Its becoming unplayable