Error Updating Data
The game is stuck on startup.
It says : "Error Updating Data - Please check your connection and try again".
Obviously my connection work just fine. I think this is a bug.
Thank you for your time and patience
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ewsdgtghy#35654 commented
I have the same problem. can’t get in the game on my phone or computer on my WiFi or my parents wifi. I’ve uninstalled the game 3 times over the past 2 days. Still nothing.
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Jepotle#42907 commented
Same issue. It has happened to me on multiple computers and my phone. It seems to be an issue account side. Please fix.
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Snoozlemoo#07306 commented
Error Updating Data: Please check your connection and try again. Mac/Epic
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KellekSyx#02725 commented
Got a response from support this morning, they're aware and have it as high priority issue, but no ETA on a fix
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Dweeb#99323 commented
Same- this is incredibly frustrating. I can't find anything about it except this thread, with no actual answer yet. Surely this is happening to many.
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adamconnell95#82059 commented
I am having the same issue. I have uninstalled and redownloaded three times and restarted phone. Just as everyone else, I would have thought that after 24 hours they would have resolved this. Wild. If anyone finds a solution or their account starts working, please post here and let us know. Thanks and glad we’re not all alone. Wish there was a more direct way to contact them about the issue…
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AnubisBR#83282 commented
Same issue here
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Matsuteia#53561 commented
Same problem here since the download of Khans. First time having this problem, I play on Android (don't own a PC) and I tried every solution I could find online (deleted and downloaded again, changed wifi, tried with 3G/4G, VPN), still nothing.
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PaperChamp#48420 commented
I emailed Wizards support and they replied saying they are aware of the issue and working on a fix. No ETA on when it will be resolved though. Hang in there guys.
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Arratez#25441 commented
Khan Update Broke Game, Cannot Log in
On attempting to log in, I only get this error shown in attached photo: -
PamoFish0000#14164 commented
Issue still persists
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Uzorglemon#90231 commented
Still getting this issue. On Windows 10, and iOS.
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Segdrid#36150 commented
I'm Using Pc and Android, when I open the game, it loads then takes me to the screen I produced in the screenshot.
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peanutbutler#36682 commented
Broken since update for me on all devices as well.
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Freakybrush#72417 commented
SAME issue last 2 days
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PaperChamp#48420 commented
I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.
[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:[543] Starthook Response failed! Error: , Exception:
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Teikiatsu#43059 commented
Same issue as yesterday, can't update data or connect.
I tried launching the game and creating a new 'WOTC/MTGA/MTGA_Data/Downloads" file, with no success.
And apparently your Arena Status page said there have been no incidents in the last 24 hours... which is not true, considering all the posts and votes happening here...
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PaperChamp#48420 commented
I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.
[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:[543] Starthook Response failed! Error: , Exception:
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PaperChamp#48420 commented
I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.
[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:[543] Starthook Response failed! Error: , Exception:
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PaperChamp#48420 commented
So this is the only place to submit bug reports?? It seems like the number of players impacted by this is pretty low. Wizards has yet to acknowledge there is an issue.
I am still getting the same error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.
[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:[543] Starthook Response failed! Error: , Exception: