Issue still persists

Still getting this issue. On Windows 10, and iOS.

I'm Using Pc and Android, when I open the game, it loads then takes me to the screen I produced in the screenshot.

Broken since update for me on all devices as well.

SAME issue last 2 days

I am also getting this error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

[543] Starthook Response failed! Error: , Exception:

Same issue as yesterday, can't update data or connect.

I tried launching the game and creating a new 'WOTC/MTGA/MTGA_Data/Downloads" file, with no success.

And apparently your Arena Status page said there have been no incidents in the last 24 hours... which is not true, considering all the posts and votes happening here...

I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

[543] Starthook Response failed! Error: , Exception:

I am still getting the error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

[543] Starthook Response failed! Error: , Exception:

So this is the only place to submit bug reports?? It seems like the number of players impacted by this is pretty low. Wizards has yet to acknowledge there is an issue.

I am still getting the same error. The logs indicate their Starhook service (or whatever its called) is returning a 500 error. Please fix.

[470] WwiseUnity: There are multiple AkWwiseInitializationSettings objects instantiated; only one will be used.
[471] MainNav load in 243ms
[471] 12/13/2023 3:54:35 PM Coroutine_StartupSequence
[472] [UnityCrossThreadLogger]==> StartHook {"id":"e395746e-e688-4e54-850f-1448b6684982","request":"{\"Type\":1,\"TransId\":\"e395746e-e688-4e54-850f-1448b6684982\",\"Payload\":\"{}\"}"}
[499] [UnityCrossThreadLogger]12/13/2023 3:54:35 PM
Error response for message e395746e-e688-4e54-850f-1448b6684982. Server Error Code: InternalError Message:

[543] Starthook Response failed! Error: , Exception:

Two days now completely unable to play the game on any platform or device. "error updating data." Re-installs don't help. Disabling firewalls doesn't help. My connection is fine. But I'm locked out since Khans update.

Thank you all for upvoting this and any other person reporting the same bug. I've upvoted all "Error uploading data" related reports.

This issue has been ongoing for over 24hrs. I've uninstalled and re-downloaded 3 times and restarted my phone just to see if anything helps. How come a multi-billion dollar corporation breaks one of their premier money-making apps every time it updates? Laying off hundreds of WotC employees the day of the update probably didn't help either.

Same issue. Been troubleshooting all last night and today. Nothing fixes it

the only workaround ive gotten to this is making a new account

I have Uninstalled and re-installed on the phone and still have this issue.

This has been happening for two days now.

I believe we are all stuck in a match, as it seems to be loading a previous match that maybe went defective.

I've tried this at work on the laptop. I've tried at home on the desktop. I've tried on the mobile phone. They all have the same results, which leads me to believe that we are stuck in a match or not logged out of the system.

This is the log and pictures.

This is what Bard says:
## MTG Arena Error Log Analysis

Based on the provided log, MTG Arena seems to be encountering an "InternalError" during startup. Here's a breakdown of the relevant details:

**Startup Process:**

* The log starts with initialization details like engine version, graphics device, and input system.
* It then attempts to connect to the server using a "Front Door" connection.
* Various modules like graph manager and localization manager are initialized.
* Assets are downloaded and loaded, including card art and the main navigation UI.

**Error:**

* At around 8:39:11 AM, an error message appears: "Error response for message 6fe7a765-85d6-45db-884d-7e4faa0e598f. Server Error Code: InternalError Message: Starthook Response failed! Error: , Exception: ".
* This indicates a problem with the server response during the handshake process.
* The connection to the server is then closed.

**Additional Information:**

* Curl errors 42 ("Callback aborted") are reported, suggesting issues with network communication.
* A reference to "MissingArt.png" suggests potential asset loading issues.

**Possible Causes:**

* Server-side issue causing internal errors.
* Network connectivity problems preventing proper communication with the server.
* Local issues with MTG Arena installation or corrupted files.

**Recommendations:**

* Check for any server maintenance announcements from Wizards of the Coast.
* Restart MTG Arena and your internet connection.
* Verify the integrity of your MTG Arena installation through the launcher.
* If the problem persists, try contacting MTG Arena support for further assistance.

**Additional Notes:**

* The provided log excerpt only covers a portion of the startup process. More information might be needed for a definitive diagnosis.
* The error message itself is not very specific, making it difficult to pinpoint the exact cause.

I hope this analysis helps you understand the MTG Arena error and provides some potential solutions.

Same issue, tired every device type and different networks. Clearly an issue after the update as it only appeared after this, friends can play while i cant.. Get a QA team this is a joke. Second time in as many months with critical issues. Last one was being unable to play friends and locking up the app when the challenge was accepted for me and my friend... Regardless please fix being able to login to your game

Same issue here on Steam version. Error has persisted for a full day now.