Hallo liebes Support-Team,
in meinem letzten Premieren-Draft habe ich beim Warten auf den Gegenspieler die Verbindung unterbrochen. Es wurde angezeigt, dass eine Verbindung erzeugt wird. Ich bin anschließend zurück auf den Hauptbildschirm in „Arena“ gelangt und habe mich daraufhin neu verbunden und wurde in ein neues Spiel gelost. Nach Spielende wurde mir eine zusätzliche Niederlage angezeigt. Scheinbar wurde ich in ebenfalls in das andere Spiel verbunden, wurde aber bei der neuen Verbindung mit einem anderen Spiel verbunden und nicht mit dem bereits bestehenden.
Das ist natürlich ärgerlich, der Spielspaß und mein Erfolgsgefühl haben deutlich darunter gelitten. Ich möchte um eine Erstattung der Eintrittsgebühren bitten und würde mich darüber sehr freuen.

Ich bedanke mich im Voraus und viele Grüße
Von Brandur Rex (Bernd Voß)

I was playing a premier aetherdrift Draft today 18th March 2025 when i got disconnected in round 4 of my last match and cannot reconnect. That was my last matchup and because of that i lost my event and gems.

Black screen and I lost the game. I lost all my gold

During the draft of Duskmourn: House of Horror I had a problem playing. My score was 3 wins and 1 loss and started a new match and as soon as we started to play, after the decision to keep the hand or to mullingan, the game crashed and I left the match. No win or lose results. I tried another match, same story. Then I decided to stop playing. After one or two days I logged and wished to continue the draft. but, for my surprise, those crashes counted as lost and the draft result was 3 to 3. I unfortunately do no have the log because it didn't feel like I was losing the games, just a "problem" with connection or whatever.
I want to refund the gems or 10k gold equivalent to keep play.

The client recorded a loss when I won my match. Quick Draft

i lost all awards money and 100 gems, and all the advances in the last Draft, due a problem during the exit from the draft. My screen went black, Lost everything.

Firt bloomburrow draft and triste happen and it is not my internet conection, and while i was picking they skip my turn to pick and i pick something dont give me the card

The game added a lost game that never happened

During the draft, I wasn't able to picked any cards, then I was forced to get logged out

I got disconnected during a draft game

I was in the middle of the game when my computer suddenly shut down. When I turned it back on and tried to reconnect to the game, the screen loaded infinitely, until I had to restart the game and lost my draft.

DUring a match, the time count ended for my oponnent and the game crashed. When came back, I already lost.