Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Chimeric#23394
commented
I have been able to play a full session with the game in a non-English language. So far, the last update seems to have solved the crash problem I had.
I hope it will solve yours too.
GG
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DangerWillRobinson#65790
commented
Game locks up and have to crash computer to get out of frozen screen. Does this pretty often.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Kavu#67179
commented
Thanks Mnights#57711!
msi install HELPED me too (with AkSoundEngine.dll problem)!
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JokerOne#24086
commented
Still having the black screen problem here too. And im using a f***** nice computer.
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GeneralDeadbolt#93798
commented
Mac OS 10.15.5
Click on icon in Dock
Game doesn't even fully load then crashes. Whatever today's update was crashed this game -
Mahanuth#75406
commented
ho perso 3 match consecutivi per crash, in premier e quindi i 10000 di oro
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nocturnal knight#97279
commented
updated today (07/10/2020),got excited, finished update-patched and,drum roll please: Black screen
this is day 15 ridiculous.
Thanks for the great support WOTC (sarcastic to the max if you didn't catch it)
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M@drig@l#79601
commented
I agree with Larry Lhurgoyf. 2 weeks with black screen and only cursor for me. This is a scandal for a company like wizards. Where is the community manager... ??
NO communication.
NO Respect for players.
NO apologies. -
ZBipbip#90986
commented
Bonjour,
Mon jeu ne veut pas se mettre à jour : il me dis que j'ai une version qui n'est pas à jour.
J'ai désinstaller et réinstaller le jeu et j'ai un écran noir.
Cela fait deux fois, lors des deux dernières mises à jour, je ne sais pas comment résoudre le problème.
Merci. -
IchBinFrei#44460
commented
Nothing changed for me after 1.09.01 game update. I'm still getting black screen in the beginning of the match (right after VS screen). If I opened the Deck builder before the game black screen happens 100% of the times.
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KONSTRUKTOR#89252
commented
black screen........!!!!!!!!!!
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Mr_Pickles616#52993
commented
hey @Wizards of the coast, how the **** do you expect me to get the game logs from within the game if all i get is a black screen???? i don't even get to the preparing assets portion. this is beyond ridiculous when its been just about 3 weeks. fix this **** or refund me for every cent i've spent in game.
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Mnights#57711
commented
the .msi version was my solution for update 25 june
https://forums.mtgarena.com/forums/threads/58489
can you update again the .msi file??
thanks
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Leezar#73548
commented
game patched but still went instantly goes to black screen and cursor.
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Piska#58399
commented
-FRENCH
ILS ONT RESOLU LE BUG!!! Téléchargez la nouvelle version et le jeu marche à nouveau dans la langue choisie!
C'est le quatrième match que je joue sans problèmes.-ENGLISH
THEY HAVE RESOLVED THE BUG !!! Download the new version and the game works again in the chosen language!
It's the fourth game I have played without problems. -
Mnights#57711
commented
i get solution for blak screen by myselft, today 09/07/20 new up date, and black screen again
bravo for you -
Larcemenak#81669
commented
Ok, you win. I've just uninstall the game.
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Aucard1971#10737
commented
Estou jogando um draft e não consegui nenhuma partida, como faç o para solicitar para a wizard o reembolso das gemas/gold??
Impacta demais no ranking -
Ragnar89#25683
commented
it doesn't give me an error. just crash