Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Dobor#89341
commented
same problem and no answer or solution in 1487 comments on this post. Fix that Problem. its unplayable since a whole week!
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Sparky#56035
commented
Now constantly in every Game, last week only some times. It is now just impossible to play.
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expe#65441
commented
Good morning. I've use draft-token from rewards for playing de M21 coreset Draft and the game is crashing and crashing and crashing again in the middle of a game and can't reconnect and lost 2 games. I want my token back. You should fix the problem, after the last M21 update it's not possible to play drafts, my first draft after update I lost too (10000 Gold).
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TheChosenOne#10465
commented
Good morning. I've purchased gems for playing de M21 coreset Draft and the game is crashing in the middle of a game and can't reconnect and lost the game. I want my money back or my gems back. You should fix the problem and give back the gems or the money to the players, because it's totally unfair.
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Jonacz#80052
commented
The game still crashs, please get that problem fixed and refund the gems!
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VonUlrich#82878
commented
Game crash while i am playing and winning my standard meta... and i cant reconnect wtf...
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Groumfmasque#09012
commented
Same problem. The game often crashes during parties and it is impossible to go back to it.
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gbtmp#66520
commented
same problem and i see 1480 comment on this post and 0 real solution... i lost 3 draft for this problem 4500gems = 20€..
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felixdardon#59895
commented
E perdido muchas gemas por este error devolver las gemas y resolver el problema gracias
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captainzach06#66362
commented
as soon as i start the launcher its immediately black every time and sometimes crashes
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BlueberryQ#83777
commented
As per the response from Admin below, I contacted Support.
Here is the response from support. No offence to them, but this is no help at all:
Thank you very much for working with us to try and find a fix to the issues you’re encountering. Based on the information you've supplied and the steps you've already tried, I’m sorry to say that we don't have any known solutions to the problem you're experiencing and are unable to advise you further.
You may want to post on the forums or our bug submission site to see if any other players have found a way to resolve this specific issue. If you do find a solution, please let us know so that we can update our Display Issues article and agent training with that solution. I encourage you to keep an eye on that article for any updates that might enhance your play experience.
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Sorothar#47764
commented
Same problem
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LadyDragoo#42270
commented
I have the same problem, not matter the type of match I play, normal, draft, standard event, ranked, the game crashes and I can only back after the match is over. I lost a lot of coins because of that... impossible to play.
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Gustavo Godinez Vargas#33310
commented
Gustavo Godinez Vargas #33310 keeps crashing
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MarieG#39589
commented
Still crashing.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Ravnicario#20685
commented
This piece of **** of game is crashing again. And is so strage that it is crashed online in the turn of the oponent...
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Lockhard#35816
commented
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game...
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UnCLeBLiND#09426
commented
The screen freezes and the game closes in the middle of the game. It is impossible to finish a game, many people reporting the same problem ... I will give up on MTGA very soon if nothing is done.