Earn a new deck stuck at 0:00:00
The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
Playing on PC
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Dan#04260 commented
I cannot get new decks because the timer is stuck
2021.9.20.3892.890192 -
bigfudge#47209 commented
FIX YOUR GAME WIZARDS
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McGoodGreen#29206 commented
Yup, limited in scope is BS. At least a thousand people. As was said, if it was a thousand people being able to buy packs for free you bet your buttons it would be HOTFIXED that same day.
I have never before seen a company admit so openly they do not care about their broken game for the broken players.
Sad sad sad.
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Wayez#96929 commented
This was addressed 9 days ago by wotc rep 'wotc_Cromulous' on a reddit thread covering this bug. Despite this issue being the 2nd most popular bug in existence here (behind complaints about the shuffler), wotc feels this isn't big enough of a problem to be a priority and calls this "limited scope".
How long would it take them to fix a few dozen people not being able to purchase gems?
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"...Obviously it is still a huge pain point for those affected players, but the limited scope has an impact on the priority of this investigation when weighed against the entirety of the game."
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maelkbutter#09999 commented
The earn a new deck tomorrow challenge does not work. Every day it is "Earn a new deck tomorrow", but i can never earn a new deck.
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labeillecool#62340 commented
October and nothing 🤡
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McSpicy#32404 commented
Please provide me with something! I’m an old player so none of my decks can be used anymore, and I have not been able to earn a single deck since I started again 2 weeks ago! Please help
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Seanyjolhv#31412 commented
I received only 1 of the 10 free decks: The next one is shown to be available in 0:00:00, but it's stuck, and has been for a couple months. I thought it would be fixed, but it wasn't.
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Kenshin#90309 commented
I consider myself lucky since I already received 7 decks out of 10 before the issue started, but still I'm upset with this broken quest. There's nothing hard to reproduce, just clone a corrupted account and login. There are plenty of candidates here. Please spend a few hours and fix this.
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teod19#94666 commented
Same bug
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Cybil#77308 commented
Lots of people with lost opportunity to earn decks. Please fix soon.
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McGoodGreen#29206 commented
@Sorrog Waltz#02655 your personal deadline is too generous. Others here have had the bug for two months with complete radio silence. At least they have started to learn they need to throw heaps of compensation on some people to silence them. 10,000 gold someone else got? They closed my ticket multiple times before finally sharing this section, where they throw people in to be ignored.
It is laughable that peoples accounts can be broken like this, and rather than provide everyone compensation, or yknow, making this game breaking bug a priority fix, they spend literally MONTHS gas lighting people and being honestly as rude as possible.
I already shared my story to Facebook where plenty of my friends have now sworn off of the game as well. I uninstalled it weeks ago because of their utter contempt for their customers and the horrible way I was treated by customer support.
The only reason I am still here is because I am writing an article for a gaming website about this whole circus. Should make for a good read! Will link when published.
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Sorrog Waltz#02655 commented
Seems a contradiction to make new players to get hooked with this game, and not even giving them the necessary amount of resources to do so.
Been playing for 2 weeks and this is still not solved. Completely disappointed.
If they wanted me to not play, they indeed got the job done! Ain't gonna support this game with any money that's for sure. I'll gladly play LoR rather that this. You have one more month, if this is not fixed I'll simply spread the rumor on my part. If (my personal deadline expires) anyone reads this and agrees, you should do the same. -
dangbang#60454 commented
I have been playing for about a month now, and it has been stuck on "Earn a new deck tomorrow! 0:00:00" the entire time. I just assumed that was intentional and that a new quest would eventually come. :(
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c_zman1#77922 commented
The timer for the daily quests that reward new decks is stuck at 00:00:00, and its been like that for about two months. There is a ticket submitted with over 1,200 votes that remains ignored. As a new player, this pushes me away, and the only reason i still play is because its convenient to play with my friends far away. I repeatedly get beaten by people with better decks who have progressed way farther than me, and it’s ridiculous. I find it blasphemous that a company can ignore stuff like this with no regard for their customers. I, along with the other 1,200 something people, would like this fixed, and to be compensated for the items we’ve missed out on.
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c_zman1#77922 commented
The timer for the daily quests that reward new decks is stuck at 00:00:00, and its been like that for about two months. There is a ticket submitted with over 1,200 votes that remains ignored. As a new player, this pushes me away, and the only reason i still play is because its convenient to play with my friends far away. I repeatedly get beaten by people with better decks who have progressed way farther than me, and it’s ridiculous. I find it blasphemous that a company can ignore stuff like this with no regard for their customers. I, along with the other 1,200 something people, would like this fixed, and to be compensated for the items we’ve missed out on.
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c_zman1#77922 commented
The timer for the daily quests that reward new decks is stuck at 00:00:00, and its been like that for about two months. There is a ticket submitted with over 1,200 votes that remains ignored. As a new player, this pushes me away, and the only reason i still play is because its convenient to play with my friends far away. I repeatedly get beaten by people with better decks who have progressed way farther than me, and it’s ridiculous. I find it blasphemous that a company can ignore stuff like this with no regard for their customers. I, along with the other 1,200 something people, would like this fixed, and to be compensated for the items we’ve missed out on.
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labeillecool#62340 commented
Soon 2 months of bug 👽
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Brundegor#94312 commented
I have the same error, openned a ticket, and they replied giving me 10.000 gold and closing the ticket, still cant get the decks, the did nothing.
Hope they fix it soon......
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DuergarDude#62909 commented
Another day still no contact from support. My personal ticket was marked as "solved", because it is a known bug, but still no communication under here? Just a comment from developers that it is being worked on would be nice.