Cannot login; missing server message about congestion or eta in client. Set some feedback loops
That moment you open client and are asked for a password and unable to advance further though that password and email work fine to log into support.....
Maybe putting a status that server is down for maintenance or that servers are too busy and you cannot take more load so you are turning down new players?
Its called communication and you need to work on it. Prerelease events / content creators release events were handled poorly. This list can go on but its hard to pay you when you dont even deserve the $$$$$$. I’ll think about giving you a cent for 2022 but my money can and will go into other games.
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some person commented
Then trying to log in. At first I didnt get the OP's message but I was able to get slightly further with the loading screen to advance to these two states but then nothing....
Fix your client?