network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
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zazashi#42592 commented
Same here. Problem persists since 4 weeks now. Tried to uninstall and install four times already, no solution. All updates running through anytime. What happened??
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Jester007#73298 commented
No news on support? Did the dns flush with no results. If I'm going to lose days of xp for mastery pass (which i've BOUGHT) I'm gonna sue Wizards from my country.
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Polys#17407 commented
VPN is my last resort now
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Polys#17407 commented
after a day the problem returns and resistive. did the dns flush but no help. I am gonna be crazy
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Polys#17407 commented
hey I did this an it worked
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset -
Polys#17407 commented
it happened to me too
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AFKennedy#30829 commented
Same problem recurring now. It's been happening a lot this year and is worsening. I play from Singapore.
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Elysium#10211 commented
I have the same problem.
I thought it was resolved... What a pain.
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sprout7#73822 commented
at least i'm not the only one. Mexico here.
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Sephara#03975 commented
Same here. Problem started a few days ago. I live in Europe and i never had problems with it. But suddenly it started to appear but i was still able to log in if i reconnect but now it seems im locked out permanently.
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AlanV#92562 commented
.... again.
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MCallaghnK#76606 commented
Been getting this message for months, both on android and PC, wifi and mobile data. Works intermittently, but no noticeable logic behind it.
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tributario#01866 commented
Same problem in PC. I regret that there is still no solution :(
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Blackrain22#65646 commented
Every time I try to connect my account on the Android app, on my cell phone or tablet, it shows this connection errors.
It is worth mentioning that I am connected to the internet, I have tried restarting the application several times and I have already tried reinstalling the app, but the error persists.
Through Steam, on the notebook, the game works perfectly. -
Travisofthecosmos#60754 commented
I can't find a fix for this after a few days. I'm having the same issue on my phone, steam and on the arena launcher outside of steam. I'm inside the US unlike a lot of the other people who seem to have this issue so I don't understand what is happening. Other games will load and connect to their servers just fine so it must be on the Arena end.
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Daiug#12865 commented
Same problem.
Tried everything, nothing helped. The only way to make it work is to use a VPN, but that isn't really a solution. -
Cuko#83380 commented
Fu wizard of the coast... i have network issues for 2 days already, do something, i switched off my whole firewall and antivirus system already but nothing... do something already
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Conchuir#86713 commented
I am still having this issue (in Europe) after a reinstall of the native client, and downloading the Steam version to a different hard drive. This is unacceptable.
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Rubiginosus#38486 commented
Having this same trouble again for 3 days now...
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rbesca#13477 commented
14 pages of the same issue, 2+ years at this point. the same boilerplate reply. just fix the **** issue people have given you their money for digital cardboard ffs