network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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UTC_Log - 09-08-2023 11.22.37.log 411 KB -
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downloads_20221019_183816.log 807 KB -
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ashburn98#80727
shared this idea
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MrLovatt82#48281
commented
Issues connecting to MTG arena on PC, keeps stating unable to get collection, please try again later?
No issues on mobile device.....
Been unable to log in for around 4 days now?
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Johnsid52#94050
commented
This is very widespread in the local area. Multiple people having the issue on 3 different service providers (AT&T, Spectrum and WOW). Yet, nothing from Wizards, not even acknowledgement that this is a real issue.
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Lamar#49310
commented
Having this same issue in the USA too
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bigboy#12270
commented
Same issue in UK this week. My ISP is TalkTalk.
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P4C0L4#52241
commented
Same here in BR. The problem started an hour ago
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mbrewer192#05846
commented
Same here in the UK since Monday. Both PC and mobile get this error on home broadband.
Only way I have got it working is using a VPN or mobile data.
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Seagoon#57638
commented
Same error for 3 days now (UK). Reinstalled client. Flushed DNS etc as per link:
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
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PadanFain#10537
commented
Same here... This is getting ridiculous. Customer support reply that they wont help either!
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Trollman#39504
commented
Getting this exact problem in the UK.
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philours#94267
commented
same here in singapore , work fine , strated to lag after lauching a draft , now i m unable to reconnect , unable to locate collection
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tonks#67612
commented
Still happening for me. Already a few days now.
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adiprim#76300
commented
same here...
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Jouwze#73448
commented
Same here!
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Darka#21161
commented
i can enter the game, check it.
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zaphoh16#81289
commented
This is happening for me on my computer and mobile. I can't log in on either device and get the same error message.
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AnJ#16818
commented
Same problem
Thx for giving a chanse to complete event (no)
Give event tokens (5-6) to people for free!!!
U screwed up Wizards -
andrekelley#11821
commented
Same problem in Slovakia.
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Alberto#48424
commented
Same problem from the Netherlads
Status page says everthing is ok
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Darka#21161
commented
Same here from Spain. Looks like a massive problem.
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gargantuoso#83956
commented
same here italy the problem seem to be with wi fi coonection
