network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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ashburn98#80727
shared this idea
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Seagoon#57638
commented
Same error for 3 days now (UK). Reinstalled client. Flushed DNS etc as per link:
https://mtgarena-support.wizards.com/hc/en-us/articles/360000834323-Flush-DNS-and-Winsock-Reset
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PadanFain#10537
commented
Same here... This is getting ridiculous. Customer support reply that they wont help either!
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Trollman#39504
commented
Getting this exact problem in the UK.
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philours#94267
commented
same here in singapore , work fine , strated to lag after lauching a draft , now i m unable to reconnect , unable to locate collection
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tonks#67612
commented
Still happening for me. Already a few days now.
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adiprim#76300
commented
same here...
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Jouwze#73448
commented
Same here!
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Darka#21161
commented
i can enter the game, check it.
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zaphoh16#81289
commented
This is happening for me on my computer and mobile. I can't log in on either device and get the same error message.
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AnJ#16818
commented
Same problem
Thx for giving a chanse to complete event (no)
Give event tokens (5-6) to people for free!!!
U screwed up Wizards -
andrekelley#11821
commented
Same problem in Slovakia.
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Alberto#48424
commented
Same problem from the Netherlads
Status page says everthing is ok
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Darka#21161
commented
Same here from Spain. Looks like a massive problem.
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gargantuoso#83956
commented
same here italy the problem seem to be with wi fi coonection
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PabNAC#25482
commented
Same problem from Spain
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Altanar85#74033
commented
Same problem here from France
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Lokingo#61338
commented
Same problem
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Lokingo#61338
commented
Same problem(italy), i can’t play (iPhone and windows pc)
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aaaaaaaaaaaaaaa#68000
commented
MTG Arena Status Page
All Systems OperationalSeems like they are not fixing this any time soon.
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Nimue#86369
commented
I have the same problem on both my mac and my phone(android).
"Network error - unable to get collection"
When i hit retry it reads: "ERROR" Error updating Data: Please check your connection and try again.
My connection is totally fine and I played about an hour earlier before this first happened to me.I hope this gets resolved very very fast, since the Decathlon event is happening RIGHT NOW. I have spent my long time gathered gold, gems and real money as well as many many hours and stress. I was preparing for this event since I got to know it will happen. I already have 5 tokens out of 6. This is not about hope or believe...This is a MUST fix!!! People have time and money in this event and if they get screwed it is going to be very bad for the community and the reputation of the whole company which I love with all my heart for loong loong years!!! PLEASE do something about this ASAP! Thank you dearly.
