Game freezing and crashing to join on android
I am using a galaxy s22 ultra and my game randomly freezes when I try to play draft and get matched up. The screen freezes when I get the sound for an opponent found/match starting.
I have tried to wait but the game will close out and when I rejoin I have a loss. I think I should get a full gem refund, I paid a lot to play the game and it feels bad to get these kind of losses in traditional.
I have tried to manually close the game and restart but I get stuck again. When I try to do this , loading takes longer and it gets stuck at gathering files, and then I get the sound that I'm rejoining but get stuck again. I've attached a Screenshot of when I get stuck.
Please fix this bug.... I quit this game almost a year ago because this thing made me unable to enjoy the app and now I'm back trying it again and remember why I quit. This bug has been around a long time and I'm really disappointed it still is happening.