Error Updating Data PC and Mobile
After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.
Update - My girlfriends mobile app was working for her account and successfully completed the recent update. Since I knew her update had worked with no corrupt files, I logged her out and tried to log in and was met with the same error message, so it has to somehow be linked to my account.
-
DSR#17041 commented
Here is the latest response from technical support admin. They just don’t care. Everyone help bombard them with ticket requests until this is fixed
-
Calvin J#23197 commented
Read further through the comments and noted comment regarding a glitch in the MKM Story Deck Event where you could no longer select a deck and keep playing event. Can confirm this happened to me prior to latest update, then following update got the "error updating data" issue.
-
Calvin J#23197 commented
Same issue as other commenters above--after latest MKM Alchemy update receive "error updating data" message. I'm a user on iphone/ios--I've tried uninstalling and reinstalling multiple times to no effect.
-
Booksandrea#76130 commented
Response from techincal support:
"Thank you very much for working with us to try and find a fix to the issues you’re encountering. Based on the information you've supplied and the steps you've already tried, I’m sorry to say that we don't have any known solutions to the problem you're experiencing and are unable to advise you further.
You may want to review our bug submission site to see if any other players have found a way to resolve this specific issue. If you do find a solution, please let us know so that we can update our Technical Support articles and agent training with that solution. I encourage you to keep an eye on those articles for any updates that might enhance your play experience."
Please contact all the support to do something...
-
Icysoul#79015 commented
Its an account issue for most of us for sure. Try renstaling and creating a new account. If it works, is WOTC account problem not conection or system issue. I have heard is possibly related to a deck issue. Wondering how many days/weeks they will take to fix this. And what kind of compensation we will get for this...
-
Booksandrea#76130 commented
Same here.
-
SonGokuHD#25348 commented
Same here, after the update i'm not able to get passed the "Error Update Data", happens on windows and android
-
Enforcer731#59489 commented
Same thing. Can’t play on any device.
-
PaulWeiner#16980 commented
Also would like to note that I did run into the "event deck bug" right before this happened, where it locked me out of playing the event.
-
PaulWeiner#16980 commented
Here's where it gets even weirder, my girlfriend can login to her account under the same conditions, but when I tried my account on her computer, it locked her computer out... What is going on???
-
MTG...OG#11542 commented
Long time player, first time complainer... locked out after this recent update
-
danjack08#34519 commented
Adding my ticket as another with the same issue here
-
HPoirot#18301 commented
Didn't realize the first report of this issue I voted on yesterday was originally from 2020. Good to see that this issue has happened regularly for 4 years.
Would be nice to see it acknowledged in some fashion (and reimbursement provided) but I guess it doesn't impact enough people each update. Good for fiscal responsibility though - not sure I'm comfortable throwing away any more money if every update is actually Russian Roulette.
Maybe next update will break it for everyone and they will have to address whatever sloppy code has been the real culprit for years.
-
RevBomar52#96204 commented
Can't log in on PC or mobile. No previous issues for me. But since the update it keeps getting an error connecting to server.
-
thedavid#59055 commented
same issue; also had the issue with the MKM story decks fwiw
-
swp#23186 commented
Clearing out the registry did the trick. Took hours to get it all.
-
KNURD#11800 commented
I'm in this boat. Think we may drown..
I also had the mkm event bug. I was only able to play one of the decks and just until the rewards were received. Event had said I could keep playing and swap decks as much as I like, but I didn't think anything of it until @TheKMitch pointed me down the reddithole. No solutions though:(
-
BE-lorde#46502 commented
yep same happened to me, i think it has something to do with the new alchemy cards, because i updated the game and opened some packs, a little later i went to open the game once again and received this message, super annoying. it also happened to my mobile, is indeed linked to the accounts in special, i was very excited to play some challenges but they absolutely broke my vibe.
-
baksteen#31527 commented
Same here, can't seem to bypass this error message.
-
DSR#17041 commented
This is ridiculous I have the same issue I just want to play. Same problem
On PC and mobile and customer support is not helping!