Played Bloomborrow draft, only draw lands for three matches out of four.
My latest premium draft went horribly wrong for what appears to me as a bug. My deck contained 16 lands out of 40 cards. I lost three matches out of four by drawing something in the order of 13-14 lands (almost all that were in the deck) in the first 17-19 drawn. It means that for three times, I ended up with about 20 cards in the deck and 2-3 lands remaining. Even when chances of drawing lands had gotten as small as 20% or less, I would still draw lands in many consecutive turns. As improbable as it may be to take place in a game, it is statistically implausible to happen in three almost consecutive games. I know this may sound like raging, but as a new player on MTG Arena I really feel like I was robbed by something that to me is mathematically almost impossible (never happened in real life in many years of playing), and therefore I am inclined to think some kind of bug took place, and kindly ask the support if there is any chance to investigate what happened. Thank you
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DAC169#34537 commented
As much as I would like to tell you to get compensation for Draft problems go to https://mtgarena-support.wizards.com/hc/en-us/requests/new/ and select "Report a problem with my event," wotc REFUSES to admit to the problems with the shuffler, claiming it is "perfect," and so will refuse to compensate for this, just telling you "Our shuffler is perfect."
However, if there was some OTHER problem with your draft, you could ask for compensation for that reason. It would be your choice if you also want to mention their broken shuffler; but if you do, they might latch onto that and initially deny compensation until you reply & point out the other problem.