Arena stays on the loading screen unable to load up, and i am not able to play the game.
When i try to load up the game to play it, it stays at the loading screen with "checking for active matches" message showing, and it never loads.
i have checked off the list every possible way to troubleshoot/fix the problem on my own; i have reset the laptop multiple times, reset the internet, made sure my game was updated fully, made sure the version on my laptop is up to date, uninstalled and reinstalled the game, installed it on a different platform (steam); none of this worked.
The laptop performs every other function just fine and appears to be working normally. It is an HP laptop on Windows technology. I have been suggested that my account may be bugged.
I have provided an image of the part where the game gets stuck at in case it helps.
The Email address connected to my Arena account is johnmichaelwood4@gmail.com
If i could get someone to help me be a able to play the game i would very much appreciate it.