Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.
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suzusiro_suzuna#94293
commented
私もまったく同様のことが起きています。
>>グラフィックの画質を中に設定することで改善したようです。 -
El1@n#75408
commented
Good news now is in maintenance, tomorrow playing again without any more issues I hope
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DaJinn#35492
commented
Going into “Graphics” and setting to “medium” worked! Yay!
Fixed the Not Responding issues.
Mine was set on “custom”. -
redjack#52477
commented
Many other players have since posted similar bug reports. One of them said it was related to the “Low” setting for graphics. Indeed, I play in “Low Graphics”. I've switched to windowed mode with “Medium Graphics” and it's working again. I've gone back to “Low Graphics” and Quests, Packs and the Store freeze again.
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neuroteek#79844
commented
Same here, uninstalled, reinstalled, updated all the drivers, nothing helps. PC, Win10, Game freezes when trying to change daily quest, when starting the match, more or less, trying to perform any action freezes the client, can only shut it down from task manager. Until it is fully loaded everything seems fine, but in reality nothing works.
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El1@n#75408
commented
same for me on windows 10, the client crash as well when entering any match
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migiT#41603
commented
I'm Japanese, but the same thing is happening to me. I'm using Windows, and I'm not using Steam. After updating about 2 days ago, MTGarena started freezing after a few minutes, whether it was on the home screen, during a match, going to the store, or editing a deck. I'm especially afraid of the freezing phenomenon during a match, so I've been unable to resume the Quick Draft event I was participating in before the update. I hope the MTGarena management team will deal with this issue as soon as possible. (There are only about 4 days left until the end of the current Quick Draft event period...!)
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DaJinn#35492
commented
I get the same thing. It’s when it try’s to connect to the server for an action like quests or store things. Seems to be a setting on my PC. Like a firewall setting or something. New update 9/12 works fine on my laptop running windows 11 and another laptop running windows 10 pro. But not my pc running windows 11 pro. I think the issue was always there but the update made the whole mtga reload and that effected something
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goodtimebuddy#49298
commented
Update from me: I am able to use the client and play games with functionality as long as I do not click or hover over rewards. If I do anything in that space the game continues to fatally crash
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FireFox31#79637
commented
This happens to me on Windows 10 after the 9/12/24 update (which was a surprising 9+ gig). The game freezes basically after the first action I take (change quest, click Play, etc). Sometimes, I can get into a game but it will freeze after about five minutes. I can't play at all until this is fixed.
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fugahoge#74156
commented
me too. Hello QA team? please fix this asap.
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goodtimebuddy#49298
commented
I attempted a full uninstall and an install from Steam and continue to see the same error where the game is non-functional. I can't perform any function and this needs to be flagged as an outage.