Disconnection and bug on Premier draft
I entered a Premier Draft, and during the second booster pack, I was disconnected a few times. When this happened, the game froze for about 15 seconds and got stuck loading indefinitely. I had to wait and then restart the game, which caused me to lose time and miss out on picking certain cards.
I noticed that the disconnections occurred specifically when I was trying to pick the card "Something Worth Saving."
Additionally, during the match, there was a visual bug that made the arrow/cursor line invisible, as well as the line connecting creatures attacking and blocking during combat; this hindered my gameplay.
I paid gems to join the event, and I believe my experience in this Premier Draft was compromised; I don't feel it was fair.
I am attaching the two logs covering the disconnections and the combat visual bug, as well as an image showing the visual bug during gameplay.
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Throddar#09766
commented
It has been three days, and the amount has not yet been refunded. I ask that you review the situation. I do not feel the situation was fair.