Game locks up and have to crash computer to get out of frozen screen. Does this pretty often.

Hello,

It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.

Thanks!

Thanks Mnights#57711!

msi install HELPED me too (with AkSoundEngine.dll problem)!

https://forums.mtgarena.com/forums/threads/58489

Still having the black screen problem here too. And im using a f***** nice computer.

Mac OS 10.15.5
Click on icon in Dock
Game doesn't even fully load then crashes. Whatever today's update was crashed this game

ho perso 3 match consecutivi per crash, in premier e quindi i 10000 di oro

updated today (07/10/2020),got excited, finished update-patched and,drum roll please: Black screen

this is day 15 ridiculous.

Thanks for the great support WOTC (sarcastic to the max if you didn't catch it)

I agree with Larry Lhurgoyf. 2 weeks with black screen and only cursor for me. This is a scandal for a company like wizards. Where is the community manager... ??

NO communication.
NO Respect for players.
NO apologies.

Bonjour,
Mon jeu ne veut pas se mettre à jour : il me dis que j'ai une version qui n'est pas à jour.
J'ai désinstaller et réinstaller le jeu et j'ai un écran noir.
Cela fait deux fois, lors des deux dernières mises à jour, je ne sais pas comment résoudre le problème.
Merci.

Nothing changed for me after 1.09.01 game update. I'm still getting black screen in the beginning of the match (right after VS screen). If I opened the Deck builder before the game black screen happens 100% of the times.

black screen........!!!!!!!!!!

hey @Wizards of the coast, how the **** do you expect me to get the game logs from within the game if all i get is a black screen???? i don't even get to the preparing assets portion. this is beyond ridiculous when its been just about 3 weeks. fix this **** or refund me for every cent i've spent in game.

the .msi version was my solution for update 25 june

https://forums.mtgarena.com/forums/threads/58489

can you update again the .msi file??

thanks

game patched but still went instantly goes to black screen and cursor.

-FRENCH
ILS ONT RESOLU LE BUG!!! Téléchargez la nouvelle version et le jeu marche à nouveau dans la langue choisie!
C'est le quatrième match que je joue sans problèmes.

-ENGLISH
THEY HAVE RESOLVED THE BUG !!! Download the new version and the game works again in the chosen language!
It's the fourth game I have played without problems.

i get solution for blak screen by myselft, today 09/07/20 new up date, and black screen again
bravo for you

Ok, you win. I've just uninstall the game.

Estou jogando um draft e não consegui nenhuma partida, como faç o para solicitar para a wizard o reembolso das gemas/gold??
Impacta demais no ranking

it doesn't give me an error. just crash

great, Instead of fixing the problem you delete posts where people who paid money for that game criticize you to handle the bugs? What a poor company.