Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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expe#65441 commented
Good morning. I've use draft-token from rewards for playing de M21 coreset Draft and the game is crashing and crashing and crashing again in the middle of a game and can't reconnect and lost 2 games. I want my token back. You should fix the problem, after the last M21 update it's not possible to play drafts, my first draft after update I lost too (10000 Gold).
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TheChosenOne#10465 commented
Good morning. I've purchased gems for playing de M21 coreset Draft and the game is crashing in the middle of a game and can't reconnect and lost the game. I want my money back or my gems back. You should fix the problem and give back the gems or the money to the players, because it's totally unfair.
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Jonacz#80052 commented
The game still crashs, please get that problem fixed and refund the gems!
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VonUlrich#82878 commented
Game crash while i am playing and winning my standard meta... and i cant reconnect wtf...
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Groumfmasque#09012 commented
Same problem. The game often crashes during parties and it is impossible to go back to it.
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gbtmp#66520 commented
same problem and i see 1480 comment on this post and 0 real solution... i lost 3 draft for this problem 4500gems = 20€..
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felixdardon#59895 commented
E perdido muchas gemas por este error devolver las gemas y resolver el problema gracias
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captainzach06#66362 commented
as soon as i start the launcher its immediately black every time and sometimes crashes
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BlueberryQ#83777 commented
As per the response from Admin below, I contacted Support.
Here is the response from support. No offence to them, but this is no help at all:
Thank you very much for working with us to try and find a fix to the issues you’re encountering. Based on the information you've supplied and the steps you've already tried, I’m sorry to say that we don't have any known solutions to the problem you're experiencing and are unable to advise you further.
You may want to post on the forums or our bug submission site to see if any other players have found a way to resolve this specific issue. If you do find a solution, please let us know so that we can update our Display Issues article and agent training with that solution. I encourage you to keep an eye on that article for any updates that might enhance your play experience.
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Sorothar#47764 commented
Same problem
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LadyDragoo#42270 commented
I have the same problem, not matter the type of match I play, normal, draft, standard event, ranked, the game crashes and I can only back after the match is over. I lost a lot of coins because of that... impossible to play.
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Gustavo Godinez Vargas#33310 commented
Gustavo Godinez Vargas #33310 keeps crashing
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MarieG#39589 commented
Still crashing.
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Hello,
It sounds like you may need some more troubleshooting advice, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Technical Troubleshooting'.
Thanks!
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Hello,
For this issue, please submit at: https://mtgarena-support.wizards.com/hc/en-us/requests/new and select 'Report a Problem in your Event'.
Thanks!
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Ravnicario#20685 commented
This piece of **** of game is crashing again. And is so strage that it is crashed online in the turn of the oponent...
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Lockhard#35816 commented
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game...
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UnCLeBLiND#09426 commented
The screen freezes and the game closes in the middle of the game. It is impossible to finish a game, many people reporting the same problem ... I will give up on MTGA very soon if nothing is done.
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eheuze#11980 commented
still crashing...
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Zito#13486 commented
I have the same problem. The game eventualy crashes in every match on drafts. In those cases, it is impossible to come back. I have already lost six matches like this. I've also experienced a few crashes on dekbuilding