Black screen on match start
While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
Please fix this issue, i'm loving this game
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Larry Lhurgoyf#15477 commented
So, maybe a new thread helps.... How is it even possible that a multi billion dollar company does not manage even to RESPOND (!) to so many customers complaining about a non-playable game for weeks now. I assume most of us payed for content or still do that on a regular basis. The least we can expect is your respect and support.
Let´s see how long a official response will take. Until then, there will be a new thread every day.
And sorry WOTC for being so stupidly willing to use your product.
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Kwality#72085 commented
same situation, loose many games...please fix it soon
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TheElder#43768 commented
same!!!
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Larry Lhurgoyf#15477 commented
10th day in a row: the game is not playable. How is this professional at all Wizards? Is customer service a joke to you?
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JokerOne#24086 commented
I have a black screen every time I join a game. I have to close the game and open it again in order to be able to play. I'm getting stressed instead of relaxing.
I have an additional information. The black screen error happens only when I'm playing on my PC that has a Geforce, when I'm on the notebook that uses a radeon, the error doesn't occur.
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ZeusInfinity#62199 commented
Black screen after hotfix on start up.
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Drazharkangel#26642 commented
Crash again and again, it's really frustrating
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UnCLeBLiND#09426 commented
black screen or screen freeze and back to desktop
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KamiSama#82164 commented
pantalla negra con cursor cuando abro la app desde la ultima actualizacion. ayudaaaaa wizards
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dangerousdirk#16868 commented
It's been over a week. Same problem. Screen goes black with a cursor arrow when I try to load and that's it. Patch didn't work. Updating windows and Visual C++ didn't work. And WOTC support is silent on this. I know I'm not alone, because I see other posts with similar issues. Please fix this, WOTC. And please give us an indication that it's being worked on. I feel like WOTC doesn't care about people playing Arena! It's unbelievably frustrating!
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fjoy#30806 commented
black screen or screen freeze and back to desktop
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OlafKrizen#79606 commented
Same here
My game always crash when my opponent plays "Stormwing entity", and I noticed that many players are using that card...
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Roiber#00092 commented
"Same problem here. As far as I can tell, the game crashes without warning, irregularly, but frequently, in all the different match types. And I can only ever reconnect after the game is lost. If I try to launch MTGA before that point, the game tries to put me back into my current game, but crashes during the loading screen - around the time the name and avatar of my adversary is shown."
Absolute exactly the same for me. Is there any statement by the wizards on this content?
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DaRyo#36329 commented
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game
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davidekatana#64346 commented
STILL Black screen with cursor for 8 days!!!. it's impossible to play !!!!
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vinsal94#83308 commented
Black screen with cursor. Cant open the game for more then a week
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lepierrot#51778 commented
faites quelques chose ça casse les Bippppppp
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adrymarley#33348 commented
Parece ser que hay un error con esta libreria
C:\Program Files\Epic Games\MagicTheGathering\MTGA_Data\Plugins\AkSoundEngine.dll
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Sandervit#86548 commented
BOm dia!!
Comprei 1600 gemas no dia 01/07/2020 para jogar um draft ikoria que a entrada e 750, e não tive possibilidade de jogar por conta do jogo esta fechando toda hora.
a possibilidade de rever essas gemas?
segue anexo comprovante e logs
grato pela atenção!
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mtgciccio#43052 commented
Come on fix black screen