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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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10223 results found

  1. Bought Mythic Pack, got a Rare wildcard

    I purchased a new SNC mythic pack using 1300 gold, when I opened it, I got a rare wildcard. That doesn't seem right to me. I figure it is a bug, but if this is how it can work, you should fix it. Worse case you should get a mythic WC.

    29 votes

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    8 comments  ·  Store  ·  Admin →
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  2. Can’t block in tutorial

    Can’t assign blockers in tutorial. Tried restarting multiple times and nothing changes. Apparently this is an ongoing issue with others also. Why don’t they fix this?

    40 votes

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    7 comments  ·  Gameplay  ·  Admin →
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  3. Omniscience draft ridiculous

    It's common that opponent draw the whole deck in 3 turns, or is plenty of drawing tools in the deck. This event is rigged!!

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  4. goblin charbelcher

    Goblin charbelcher needs to be removed from the omni draft pool it is an auto win and the only counter play is to have a counter spell in hand in a format with a 3 card hand.

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  5. Not enough mastery orbs

    As you can see, I have 3 open spots for orbs but can only get one more. The mastery pass is not providing enough orbs to complete mastery.

    6 votes

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    10 comments  ·  Store  ·  Admin →
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  6. Direct Friend Challenge Forced Draw programming NEEDS TO GO AWAY!!!!

    Direct Friend Challenge Forced Draw programming NEEDS TO GO AWAY!!!!
    Add settings option to disable excessive animations.
    Stack all identical ability triggers and activate simultaneously instead of one at a time.

    I'm FED THE F*** UP with your garbage programming robbing me of a match victory.

    8 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  7. Mac OS Screen Resolution

    The "Resolution" setting only has one option in Windowed or Fullscreen mode. Part of the board is cut off (see Graveyard Cut Off) because the game display ratio is wider than my monitor ratio and it's being zoomed-in to fill vertically.

    126 votes

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    38 comments  ·  Gameplay  ·  Admin →
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  8. draft

    quick draft disappeared/changed while still playing. Lost what i won, can't even access draft screen to claim prize.

    10 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Remove Alchemy cardd from Historic/Brawl formats.

    I need to express my extreme dissatisfaction with MTGA/WOTC product Alchemy and request that you remove the cards from the historic and brawl formats.
    I understand people like Alchemy, and so they should play the Alchemy format. They should not be allowed to dominate other formats with these cards.
    I am INCREDIBLY distressed when ever I have to endure this inordinate disadvantage. I feel like all the time I spent building decks is wasted when playing Historic Brawl and a card hits the board that has onboard tutor effects, or allows a player to pull from a wish board/side board…

    71 votes

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    19 comments  ·  Product Suggestion  ·  Admin →
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  10. Scute swarm crash

    Game crashed after 200 scute swarm tokens pc

    28 votes

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    2 comments  ·  Gameplay  ·  Admin →
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  11. Game Engine Screwed Up regarding lands/shuffling

    The game engine is super screwed up. I'll either draw 10 straight lands or 0 lands for 7-10 straight cards. All of my decks have 40% lands, yet I repeatedly get these extreme outcomes, which makes the game completely unplayable.

    I'll get things several standard deviations outside the expected results, like drawing lands on 9/11 cards to open a game, or going 6-8 straight draws with no lands. The mulligan feature is especially bad... if you mulligan a draw for having either too many or too few lands, 100% of the time the next draw will have the opposite problem.

    …

    35 votes

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    11 comments  ·  Gameplay  ·  Admin →
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  12. Arena stuck on Initializing localization database

    Reproduction steps:
    1. Open Epic Games Launcher
    2. Open Arena
    3. Log In

    Platform: Mac M1, macOS Monterey 12.3.1

    Results: The app is stuck on "Initializing localization database". The three dots are animated. After several minutes (10-15), the "Reconnect" popup shows up. Whenever the app is reopened, the same results occur, causing the user to be unable to enter the app.

    33 votes

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    11 comments  ·  Product Suggestion  ·  Admin →
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  13. drawing lands only

    I'm drawing lands only, two games in a row. played 19 turns, drew 17 lands... next game I drew 13 lands out of 15 cards... It's not fun! It doesnt happen in paper magic. Is it something wrong with the game today? Game also froze while oppoent turn but I lost my ranks because I quit the game after 4 hours. Can you Wizards fix these problems. We are using money on your product and all we get back are losses.

    33 votes

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    3 comments  ·  Gameplay  ·  Admin →
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  14. Keep Alchemy and Historic separated

    Just let us have an eternal format on the client. This is magic, not some cheap digital only game, let us play Magic.
    If we wanted to play any other clone we would by now.

    130 votes

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    1 comment  ·  Product Suggestion  ·  Admin →
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  15. Constructed Rank Didn't Raise Rank

    1. Play Standard Ranked
    2. Android 11
    3. Constructed Rank Didn't Raise Rank
    4. Raise Rank
    168 votes

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    49 comments  ·  Gameplay  ·  Admin →
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  16. Recruitment Officer - Japanese Translation

    現在、『徴兵士官』の日本語役が、うまく表示されていないようです。

    日本語表記にした際、英語と日本語が混ざって表示されています。

    11 votes

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    0 comments  ·  Gameplay  ·  Admin →
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  17. Network Error Unable to join event

    Getting "Network Error Unable to join event. Please try again later." for every match I try to play. I have uninstalled once already and there is no change.

    39 votes

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    7 comments  ·  Events  ·  Admin →
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  18. Scurry Oak infinite combo

    I've been losing matches with Scurry Oak infinite squirrel combo, becasue my time ends even If I didn't interact with the priority of my opponent, On my turn, my time is also consumed with the combo of my opponent. Time of my opponent only should be consumed and not mine. Becasue on my turn I have a response to clean the board

    92 votes

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    33 comments  ·  Gameplay  ·  Admin →
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  19. Alchemy historic

    Wotc the changes to historic cards in addition to alchemy makes me think your abusing ***** or common thrives. There is no reason whatsoever for this change you even have to code in the original first so it’s not about card copies and if it is then fix it. No one cares if you wanna make alchemy go for it but please don’t nuke historic. But on the brute side we are not whores cause whores get money when you *********, you won’t even give us back wild cards….if this happens I’m done

    116 votes

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    4 comments  ·  Product Suggestion  ·  Admin →
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  20. Card stuck on stack

    Often Cards stay in the Stack when a short disconnection happens in the mobile app. This bug made me lose a lot of games in the last weeks.

    160 votes

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    52 comments  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues